What are the responsibilities and job description for the HVAC Service Manager position at Survoy's Superior Service?
Position Summary
As the HVAC Service Manager at Survoy's, you will be the critical link between our office operations and field teams, ensuring we consistently deliver top-quality service and an exceptional customer experience. You'll oversee daily processesfrom managing inbound service requests and aligning scope and pricing, to collaborating closely with our General Manager to effectively deploy strategy to our field technicians. Above all, you'll be our customer service champion, guiding your team to exceed client expectations every time.
In this role, you'll report to the General Manager and manage dispatch, procurement, and client services professionals. You'll also work collaboratively with our field operations leads to ensure strategy is executed seamlessly. This is an onsite position reporting to the Survoy's warehouse daily.
What You'll Be Doing
Championing Customer Relationships
Maintain consistent communication with clients, ensuring their needs are met with transparency and urgency.
- Uphold quality assurance by overseeing first-time-fix rates, compliance with customer SLAs, and overall service excellence.
Driving Operational Excellence
Coordinate with Dispatch, Warehouse & Procurement, and Technicians to ensure all work orders are accurately assigned and completed on schedule.
Leading & Mentoring Your Team
Develop on-call schedules in collaboration with Lead Technicians to ensure consistent coverage.
Strategic Collaboration
Work directly with the General Manager to align operational strategies with company goals.
Additional Responsibilities
Maintain compliance with all environmental and industry regulations, including EPA 608 certifications for refrigerant handling.
Qualifications & Skills You Bring
Experience & Education
10 years of field experience in HVAC and refrigeration services, with prior service management or operations management roles.
Technical & Leadership Proficiency
Computer literacy in Outlook, Excel, and Word.
Physical Requirements
Comfort working in extreme weather conditions (heat, cold, wind, rain).
What We Offer You
We recognize your expertise and reward it accordingly.
From health coverage to retirement plans, we have you covered.
We respect your time and believe you should have ample opportunities to recharge and celebrate with loved ones.
Our promote-from-within culture and ongoing professional development ensure you'll have the support you need to reach your career goals.
Join Our Team at Survoy's
If you're an experienced HVAC professional seeking a leadership role in a company that truly values and invests in its employees , Survoy's is the perfect place for you. We're committed to helping you succeed, both personally and professionally, by providing the tools, training, and supportive environment you need to lead your team to excellence.
Ready to build the next chapter of your career with us? Apply today and discover how Survoy's can help you reach new heights in HVAC service management.