What are the responsibilities and job description for the Hospitality Customer Service Representative position at Surya Carpet?
Job Description
Job Description
Customer Service Representative
Surya is an energetic home décor brand that has gained attention for its innovative designs and breadth of high-quality home accessory solutions. Products ranging from area rugs and pillows to poufs and wall art are sold through a broad spectrum of global retailers, distributors, and interior designers. Surya fosters an energetic work environment of creativity and collaboration, with each employee taking personal ownership in the company, and we are known for our best-in-class products and solutions-driven customer experience. Surya has been named for seven consecutive years to Inc. Magazine's Inc. 500 / 5000 list of America's fastest growing privately held companies.
Job Summary
Surya is looking for a customer service representative with a passion for creating loyal customers. Responsible for the timely and accurate execution of requests and inquires Processes orders, resolves and responds to customer issues via email and phone contact. Acts as a Surya subject matter expert for Contract / Hospitality customers concerning Surya products, orders, and fulfillment processes. Reports directly to the Vice President of Sales and interacts with all Surya departments to resolve issues for the customer.
Primary responsibilities :
- Engage customers on a personal, individual non scripted level
- Manage ALL communications between internal departments and external clients and sales reps
- Respond to client inquires in a timely and professional manner
- Detailed reviews of all PO’s for potential red flags
- Ensure accurate order placement and fulfillment.
- Accurately document all customer interactions in appropriate systems.
- Troubleshoot and resolve issues to the satisfaction of customers as needed.
- Input quotes into client portals and fill out client forms for manager review / signature
- Liaise with clients on web access and navigation
- Foster a strong collaborative working relationship with all internal departments
- Facilitate getting images and tear sheets (proposals) for customers
- Other duties or projects related to orders, quotes, and project management as assigned
- Verify account information on all calls.
- Gain and excel in knowledge of all Surya products and processes.
Job Requirements :
Preferred Experience :
Surya provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
