What are the responsibilities and job description for the Inside Sales Manager position at Surya Carpet?
About Surya Inc.
Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.’s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times.
Job Description
The Inside Sales Manager will manage a team of high performing B2B account managers who exceed sales targets and establish solid long-term customer relationships. The ideal candidate will provide daily motivation, coaching and support to the team, with the goal of growing revenue and maximizing wallet share from existing accounts. Reporting to the VP of Sales, the Manager will assist in defining the team’s objectives, sales processes and targets based on Inside Sales best practices. This role involves hiring, training, coaching and motivating people as well as selling, defining and improving sales processes, and leveraging technology to drive performance and productivity.
Duties
- Recruit, develop and retain a great team of passionate and successful salespeople.
- Develop and manage the documentation and training materials related to all Inside Sales processes and procedures including new hire training, job aids and tools (e.g. scripts, product information, and technology guides).
- Establish new processes to maximize sales through phone calls, emails, webinars and other direct customer communication.
- Enforce regular reporting against key success metrics to infuse a culture of performance management.
- Manage teams’ operational metrics, performance measurements and resource plans. Reviews sales activities and forecast data to set and determine progress toward goals and objectives.
- Actively engage in development of product knowledge for self and team. Understand competitive landscape and industry information.
- Ensure accurate and complete information is captured in CRM by running weekly data quality checks.
- Cultivate a strong team environment with employees who are committed to the long-term success of the company.
Requirements
- Minimum education – Bachelor’s degree
- 8-10 years sales and/or business development experience
- 3 years managing B2B sales teams in a high growth sales/account management environment
- Proven ability to build and lead an inside sales team
- Demonstrated experience building profitable client relationships
- Proven track record of exceeding performance targets
- Experience with a CRM platform; preferably Salesforce
- Strong knowledge of Microsoft Office
- Ability to commute daily to our corporate office in White, GA
Competencies
- Willingness to work hard and lead by example.
- Passion and excitement for success. Has a can-do attitude.
- Coaches and motivates people to improve performance and prepares them for success.
- Plans, organizes, and schedules in an efficient and productive manner. Focuses on key priorities.
- Establishes clear value propositions with excellent communication skills (e.g. customer conversations; company and product presentations and written communications such as email and proposals)
- Reacts calmly and thoughtfully to criticism or negative feedback.
- Demonstrates tenacity and willingness to go the distance to get something done with the discipline to follow through on plans.
- Delivers projects on-time with accuracy; accepts accountability for work performance with no excuses.
- Keen analytical skills with ability to leverage technology in order to drive productivity.
- Well-developed business acumen.
