What are the responsibilities and job description for the Order Fulfillment Coordinator position at Surya Carpet?
About Our Values
Surya Inc. is a values-driven home furnishings company that prioritizes exceptional customer service, innovation, and teamwork. Our comprehensive collection of furniture, rugs, textiles, lighting, and wall decor is available globally through various channels, including our website, leading retailers, interior designers, and online stores.
We are looking for a highly skilled customer care professional who shares our values and is committed to delivering exceptional results. As a member of our Customer Care team, you will be responsible for processing orders, resolving customer issues, and providing responsive and reliable service via email and phone contact.
Main Objectives:
- To deliver exceptional customer service, ensuring timely resolutions to phone and email requests.
- To stay up-to-date on Surya products and processes, providing accurate information and recommendations to customers.
- To collaborate with the Customer Care management team to identify areas for improvement and implement process changes.
Essential Skills:
- Excellent customer service skills, with a focus on empathy and understanding.
- 2 years of experience in customer service, preferably in retail or order fulfillment.
- Able to think critically and make informed decisions, resolving complex issues.
- Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
