What are the responsibilities and job description for the International Sales position at Surya?
Company Overview:
Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.’s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times
Job Summary:
Are you passionate about international business and customer service? Surya is looking for a International Account Support Specialist to join our dynamic team! In this role, you’ll be the go-to expert for our international account customers, providing timely and accurate solutions for all customer inquiries and concerns. You’ll work closely with internal departments to ensure smooth order fulfillment and maintain excellent customer relationships. If you're a problem-solver with a passion for international business and exceptional service, this is the opportunity for you!
Primary Responsibilities:
- Customer Support: Troubleshoot and resolve customer-related issues, ensuring a smooth and positive experience every time.
- Product & Service Knowledge: Provide accurate, helpful information about Surya products, orders, and fulfillment processes.
- Order Management: Review open orders, ensuring timely shipments and effective tracking of international account projects.
- Collaboration: Work closely with purchasing teams to ensure efficient product flow and manage inventory levels.
- Documentation & Reporting: Maintain customer inventory feeds, pricing, order processes, and keep thorough records of customer interactions.
- Presentations & Product Selections: Assist in creating customer-facing presentations and product selections tailored to client needs.
- Issue Resolution: Address issues and escalate recurring problems to the International Sales Manager to ensure customer satisfaction.
- Continuous Improvement: Provide valuable feedback on processes and identify areas for improvement to enhance customer experience.
What We’re Looking For:
- Passion for International Business: A genuine interest in international markets, cultures, and business dynamics.
- Exceptional Customer Service Skills: A natural ability to solve problems and provide solutions that keep customers happy.
- Team Player: Enjoys collaborating with others in a fast-paced, team-oriented environment.
- Attention to Detail: Strong attention to detail is critical for maintaining accuracy in all tasks.
- Tech Savvy: Proficiency in Microsoft Office products, particularly Excel, Outlook, and Word.
- Adaptability: Ability to quickly adapt to change and learn new processes, while balancing the needs of the business with customer demands.
- Multitasking: Ability to handle multiple projects efficiently and meet deadlines.
Preferred Experience:
- Bilingual: Fluency in any additional languages is a plus.
- Education: College students or recent graduates are encouraged to apply.
- Service Support Experience: More than two years in a service support or customer service role, with a focus on international accounts or sales.
Why Surya?
At Surya, we value diversity and offer an inclusive work environment where you can grow both personally and professionally. You’ll have the opportunity to work with a talented, collaborative team and make an impact on Surya’s international growth. Plus, as part of a fast-growing company, you’ll enjoy exciting challenges and opportunities to develop your skills.
Join Us!
If you are ready to make a difference in a globally-reaching company and thrive in a customer-centric environment, apply today and be part of Surya’s success story!
Equal Employment Opportunity Statement:
Surya provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
