What are the responsibilities and job description for the Floor Manager position at Sushi Den/ Izakaya Den/ OTOTO?
Job Description
About the Role:
As a Floor Manager at Sushi Den, you will be responsible for overseeing the daily operations of the restaurant's dining area. You will ensure that customers receive exceptional service and that the restaurant runs smoothly. Your main goal will be to create a welcoming and enjoyable dining experience for all guests. You will work closely with the kitchen staff and other managers to maintain high standards of food quality, cleanliness, and safety.
Minimum Qualifications:
As a Floor Manager, you will use your leadership, communication, and problem-solving skills on a daily basis. You will also need to be organized and detail-oriented to ensure that the dining area runs smoothly. Additionally, knowledge of Japanese cuisine and culture, as well as experience with reservation and point-of-sale systems, will be beneficial in this role.
About the Role:
As a Floor Manager at Sushi Den, you will be responsible for overseeing the daily operations of the restaurant's dining area. You will ensure that customers receive exceptional service and that the restaurant runs smoothly. Your main goal will be to create a welcoming and enjoyable dining experience for all guests. You will work closely with the kitchen staff and other managers to maintain high standards of food quality, cleanliness, and safety.
Minimum Qualifications:
- 3 years of experience in a supervisory role in the restaurant industry
- Excellent communication and interpersonal skills
- Strong leadership and problem-solving abilities
- Ability to work flexible hours, including evenings and weekends
- High school diploma or equivalent
- Bachelor's degree in hospitality or related field
- Experience with reservation and point-of-sale systems
- Knowledge of Japanese cuisine and culture
- Certification in food safety and sanitation
- Supervise and train the front-of-house staff, including servers, hosts, and bussers
- Ensure that all guests receive prompt and courteous service
- Manage reservations and seating arrangements to maximize table turnover and customer satisfaction
- Maintain a clean and organized dining area, including tables, chairs, and decor
- Handle customer complaints and resolve issues in a timely and professional manner
As a Floor Manager, you will use your leadership, communication, and problem-solving skills on a daily basis. You will also need to be organized and detail-oriented to ensure that the dining area runs smoothly. Additionally, knowledge of Japanese cuisine and culture, as well as experience with reservation and point-of-sale systems, will be beneficial in this role.
