Bakery Retail Shift Leader/FT

SusieCakes has 26 bakery locations across CA TX and TN Our bakeries are filled with the delicious tastes and sweet smells of cakes cupcakes cookies pies and bars all baked from scratch on site daily using the freshest and finest ingredients Please apply to the link and complete your application process today In accordance with California law the expected salary range for this California position is between 1900 and 2000 an hour The actual compensation will be determined based on experience and other factors permitted by law Supplemental tips est 2 3 an hour Full time role 32 40 hours a week At SusieCakes we make old fashioned sentimental dessert favorites just like you may remember from your childhood Our bakeries are filled with the delicious tastes and sweet smells of cakes cupcakes cookies pies and bars all baked from scratch on site daily using the freshest and finest ingredients Our signature Celebration Cake is a birthday staple on tens of thousands of tables Our bakeries mix the nostalgia of the past with the warmth and feel of a modern neighborhood bakery Connecting through Celebration is our purpose and what we strive for every day with our team members our guests and our community Our bakeries are lively and bustling with genuinely friendly people who have the hospitality gene They understand the importance of what they do every day and are empowered to make days better Their connections to our guests and to each other are what separates SusieCakes from other bakeries Our guest service team leader will be responsible for the overall guest experience when on duty They will maintain service quality standards by ensuring the team members are delivering premium guest service and treating each guest as a VIP RESPONSIBILITIES Ensure positive guest and team member experience Responding & addressing guests who are dissatisfied with service andor product Communicating to the teams product offerings new company initiatives and general updates about the bakery Driving product sales by creating a strong partnership with culinary team to make sure the guest experience is above expectations Operations focused Managing daily communication log meal breaks food safety and COVID procedures BENEFITS & PERKS Flexible work schedule Free non slip shoes annually Birthday month PTO with complimentary cake Company holidays off Thanksgiving December 25th 27th and New Years Day Medical dental vision insurance Vacation 401k FSA Pet rescue reimbursement and pet insurance Flexible return to work schedule for maternity leave Generous discounts to all our delicious desserts QUALIFICATIONS Two years of experience in a customer service environment preferred Previous quick service food handling experience in either the hospitality or food and beverage industry a plus Excellent verbal and written communication skills Ability to adapt to a flexible schedule according to business needs Must have reliable transportation PHYSICAL REQUIREMENTS Frequent walking kneeling bending and reaching overhead Able to stand for extended periods of time Must be able to lift move and carry up to 50 pounds EDUCATION Associates or Bachelors degree with a focus in Business or Hospitality preferred High school diploma or GED required LANGUAGE SKILLS Must be able to speak read and write English OTHER Ability to work flexible hours including weekends and holidays as needed