What are the responsibilities and job description for the Teller position at Susser Bank?
Position Summary
Provide customer service by accurately and efficiently processing a variety of customer banking transactions. The teller is responsible for directly representing Susser Bank by serving, assisting, and directly communicating with customers on a daily basis.
In Office ~ Monday - Friday 8am - 5pm
Principal Duties and Responsibilities
- Provide customer services such as cashing checks, receiving deposits, making withdrawals, receiving loan payments, money transfers, online banking, etc.
- Balance cash drawer daily.
- Process cashier’s check and debit card requests.
- Adjust debit card limits and process debit card exceptions reports.
- Assist in counting money shipments.
- Wrap and bag coin, verify currency, mix new currency and turn-in mutilated currency.
- Process various night-drop and mail transactions as needed.
- Assist with month end teller audits as needed.
- Perform administrative duties such as filing, answering phones, maintaining supplies, building reports, preparing outgoing mail, etc.
- Provide professional and courteous service to Susser Bank customers and employees.
- Understands and agrees to abide by the policies and procedures established by Susser Bank.
- Performs duties in compliance with applicable laws and regulations.
- Maintains the security and confidentiality of pertinent information and records.
- Maintains current and up-to-date knowledge and continues professional development through training as applicable.
- Demonstrates a courteous, pleasant, self-motivated, and dependable behavior. Maintaining a professional environment in both appearance and conduct.
- Performs additional duties as assigned or directed.
Education and Experience Required
- High school diploma or equivalent education required.
- Previous cash handling experience.
- Previous customer service experience preferred.
Skills and Abilities Required
- Job Knowledge/Technical Knowledge: Computer (Microsoft Office, Jack Henry Xperience, Silverlake, Synergy, 4Sight, Deluxe, Centrix, Q2 Portal, Sales Force), Copier, Printer, Money Counter, Folding Machine, Postage Machine, Fax Machine.
- Accuracy, attention to details, organizational skills.
- Strong customer service skills and good verbal communication skills.
- Analytical skills, problem solving, good time management and multi-tasking skills.
- Cooperation/Teamwork and patience in dealing with customers.
Susser Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Susser Bank participates in E-Verify.
Experience
Preferred- Prior Customer Service Experience
- Prior Cash Handling Experience
Education
Preferred- High School or better
Behaviors
Preferred- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
