What are the responsibilities and job description for the Box Office Coordinator & Group Sales Representative position at Sussex County Miners?
The Box Office Coordinator and Group Sales Representative will handle day-to-day ticketing operations, support group ticket sales efforts, and ensure fans have a seamless ticket-buying experience. This role requires strong organizational skills, sales focus, and excellent customer service to contribute to ticket revenue and fan satisfaction.
Primary Responsibilities
Box Office Operations
Coordinate daily operations of the box office, including opening, closing, and reconciling ticket sales.
Operate and maintain ticketing software, ensuring proper setup for games and events.
Assist with training and scheduling game day box office staff.
Provide exceptional customer service by addressing and resolving ticketing issues promptly.
Maintain accurate records of ticket sales, revenue, and attendance data.
Support marketing initiatives by setting up promotional ticket offers and assisting with their execution.
Group Sales Support
Assist in implementing group sales strategies to drive revenue from group outings.
Collaborate with the sales team to identify and reach out to community organizations, schools, businesses, and other groups.
Help create customized ticket packages and experiences tailored to group needs.
Process group ticket orders and coordinate seating arrangements.
Work with the operations team to ensure group experiences (e.g., pre-game parades or first pitches) are executed successfully.
Qualifications
Experience: Minimum of 1 year in a box office, ticket sales, or customer service role, preferably in sports or entertainment.
Education: Associate’s degree in business, marketing, or related field preferred (or equivalent experience).
Key Competencies
Key Competencies
Customer Service: Focused on providing an exceptional fan experience.
Sales Support: Ability to assist in identifying and pursuing sales opportunities.
Problem Solving: Quick and efficient resolution of ticketing or customer concerns.
Attention to Detail: Ensures accuracy in ticketing and reporting processes.
Work Hours
Regular Hours: Monday to Friday, 9 AM to 5 PM.
Event/Game Days: Extended hours, including evenings, weekends, and holidays, as required.
Compensation
Competitive hourly wage or salary based on experience.
Opportunities for bonuses or commissions tied to group sales performance.
This role is critical to ensuring the smooth operation of ticket sales and enhancing the experience of Sussex County Miners fans. If you are organized, customer-focused, and eager to support sales initiatives, we encourage you to apply!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
