What are the responsibilities and job description for the Implementation Engineer Genesys EngageOmni ChannelCX Contact 1Year Contract position at Sutherland?
Job Description
Apply below after reading through all the details and supporting information regarding this job opportunity.
Sutherland is looking for a skilled Implementation Engineer (1-year contract role) with deep experience in the Genesys platform.
The primary purpose of this position is to design, implement, and support the Sutherland Genesys Engage platform. The Genesys Engage Omni-Channel solution platform includes SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Notification, CallBack, etc.
Qualified individuals must have the ability to perform the following duties :
- Responsible for the design, implementation, and support of Sutherland Genesys platforms.
- Strong knowledge of SIP from the carrier level and knowledge of Oracle (Acme Packet) and Avaya SBCs.
- Work closely with partnering groups within Sutherland to gather business requirements and ensure that our technical offering satisfies those requirements.
- Partner with the Business and Service Delivery team to assist with new Program solutions.
- Responsible for Engineering design documentation along with Runbooks for Operations.
- Partner with development / integrations team for platform support when needed.
- Develop monitoring solutions to provide proactive monitoring capabilities for the infrastructure team.
- Conduct testing and develop disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
- Provide the highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe.
- Manage vendors on escalated issues and projects specific to your area of influence.
- Interact directly with clients related to issues, problems, or overall design.
- Mentor Engineers and IT Solutions Technicians on infrastructure related to area of influence for proper transition to Operations team for platform support.
- Willingness and ability to cross-train others in the varying technologies related to area of influence.
- Design and lead the implementation of Infrastructure architecture based on enterprise business requirements and IT Strategies.
Qualifications :
PREFERRED QUALIFICATIONS :
Additional Information :
All your information will be kept confidential according to EEO guidelines.
We are open to candidates based in the United States, Canada, Mexico, Colombia, or the UK!
EEOC and Veteran Documentation : During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note : YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
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