What are the responsibilities and job description for the Service Delivery Director Insurance Vertical Remote position at Sutherland?
In this role youll get to :
Impact the Bottom Line : Produce solid and effective strategies based on accurate and meaningful data reports and analysis and / or keen observations.
Build the Company : Partner with all divisions across all segments in efforts to improve and drive performance.
Define Sutherlands Reputation : Oversee and manage performance and service quality to guarantee customer satisfaction
Take the lead : Perform strategic analysis with business performance data to address client and customer needs; drive financials to ensure results and commitments are met.
Improve the Company : Make recommendations to enhance processes and boost ease and efficiency utilizing Sutherland digital solutions.
Strengthen Relationships : Establish and maintain communication with clients and / or team members; understand needs resolve issues and meet expectations.
Drive Sutherland Forward : Oversee the design development and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans.
Qualifications :
Our most successful candidates will have :
- 8 years of BPO / Business Transformation leadership experience along with experience implementing digital transformation initiatives to improve outcomes
- Insurance P&C experience is preferred but open to those coming from the healthcare banking or other financial services industry if the candidate has experience in digital transformation / new tech implementation projects
- 8 years managing customer support within and outside of the US (near / offshore experience is a plus)
- Oversight of at least 250 headcount is preferred
Other qualifications :
Additional Information :
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.
At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note : YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Remote Work : Employment Type :
Fulltime
Key Skills
Electrical Engineering,Clinical Research,Corporate Sales,Key Account,AutoCAD Drafting
Experience : years
Vacancy : 1
