What are the responsibilities and job description for the Service DeliveryOperations Leader - Tech Vertical position at Sutherland?
Sutherland Global Services is seeking a dynamic and strategicthinking person to join us as an Operations Leader overseeing one of our growing programs within the Tech Vertical. We are a group of forwardthinking and hardworking individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we want to work with you!
Service Delivery / Operations Leaders in this role get to :
- Oversee one of our growing programs within our tech vertical with delivery centers in the United States Canada and Jamaica.
- Operational responsibility for over 700 employees
- Provide strategies in developing solutions and process improvement as well as produce solid and effective strategies based on accurate and meaningful data reports and analysis and / or keen observations
- Perform strategic analysis is business performance data to address business needs; drive financials to ensure results and commitments are met
- Effectively manage time and keep track of multiple schedules meetings and initiative
- Formulate a proactive approach in developing trust and professional rapport with employees and team members
- Oversee the design development and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans as well as manage performance and service quality to guarantee customer satisfaction
Qualifications :
Our most successful candidates will have :
Additional Information :
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.
At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note : YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Remote Work : Employment Type :
Fulltime
