Sports Support/Customer Service Specialist - Remote

Do you dominate your Fantasy Sports league, year after year? Do you know the difference between trade bait, a sleeper and a vulture back? Do you have a strong opinion on whether IDPs or a Team Defense is the better option? Are you excited about the opportunity to bring that passion to your job?Join Us.Sutherland is now hiring Fantasy Sports Enthusiasts to provide customer support and player advice for one of the hottest platforms out there. In this role, you will support an interactive fantasy sports platform and provide superior fan experiences every day. This is a full time, work from home, remote position.$15.25 / hrWhat We Offer : Medical, dental and vision benefitsPaid training & PTOAdvancement opportunities – 80% of our frontline leaders have been promoted from withinAdditional pay incentives as well as monthly rewards & recognition programsEmployee DiscountsEAP & Health and Wellness programs including a personal trainer dedicated to SutherlandHigh school diploma or GEDAbility to type 30 words per minute1 year of customer service experienceExcellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills.Efficient in website / digital navigation and interactionStrong knowledge of and passion for sportsAbility to multitask, prioritize and manage time effectively in a fast-paced – but remote environmentProficient in Microsoft programsWe will provide all equipment but you must have excellent Internet connectivity to join us : Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.Wireless and / or satellite Internet Service Providers are not compatible with our systems.As a digital transformation company and just re-certified as a Great Place to Work, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.As a digital transformation company and just re-certified as a Great Place to Work, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.EEOC and Veteran DocumentationDuring employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that allAdministrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.Please note : YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Salary : $15