What are the responsibilities and job description for the Technical Support Representatives-Level II position at Sutherland?
Company Description
Are you a natural problem solver with a positive attitude who can deliver an exceptional customer experience? Are you a tinkerer, an early adopter, the “go-to” person that friends and family go to for help with their home technology? Do you know the right questions to ask in order to quickly assess and resolve issues and problems?
Join us.
We’re Sutherland, and we are now seeking self-motivated Technical Support Representatives to provide Level II support, via phone and chat, for one of the world’s leading telecommunications brands. These positions are located on-site at our Windsor facility.
Job Description
In this role, you will use your technical savvy along with your strong customer service and troubleshooting skills to provide Tier 2 support to customers and technicians working onsite at customer premises to resolve issues related to phone, tv, and internet connectivity and hardware technical support. You will have the opportunity to showcase your superior customer support and troubleshooting skills while developing your expertise in all aspects of customer service and technology.
What we offer:
- Competitive base rate
- Medical, dental, and vision benefits, EAP, and more health and wellness programs
- PTO and paid top-notch training
- Great work environment
- Promote-from-within advancement opportunities
Qualifications
- Demonstrated ability to perform at a high level, to support a high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Proven ability to multitask demonstrated through the use of several applications; experience working with CRM applications preferred
IMPORTANT NOTE: This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.
Additional Information
About Us
At Sutherland, recently named a Great Place to Work in Canada, we care for our customers’ customers and help to strengthen their brands. In other words, behind every screen, click or command are the people of Sutherland. In business for over 35 years, we are now nearly 40,000 employees strong and work with hundreds of companies in over 100 countries around the globe.
