What are the responsibilities and job description for the Customer Success Associate position at Sutter's Quality Foods?
Customer Success Associate – For a Company That Actually Cares
The Job:
You’re the kind of person who enjoys helping others and making things happen behind the scenes. You know how to juggle tasks without dropping the ball, and you’ve got a knack for turning a customer issue into a win. If that sounds like you, you’ll fit right in.
We’re looking for a Customer Success Associate to be the friendly, knowledgeable point of contact for our customers. This Sarasota-based role is all about communication, organization, and problem-solving. You’ll manage orders, respond to questions, and help make sure food gets where it needs to go—on time and with a smile.
Sometimes, you’ll spot an opportunity to suggest a better product or add-on—because good service and good sales often go hand-in-hand.
If you’re detail-obsessed, tech-savvy, and thrive in a fast-paced environment where no two days are the same, keep reading.
What You’ll Be Doing (Besides Being the Customer's Favorite Contact):
- Taking and processing customer orders accurately and efficiently.
- Answering customer inquiries with clarity, empathy, and professionalism.
- Invoicing customers.
- Managing high call volumes.
- Identifying opportunities to upsell or offer product alternatives that meet customer needs.
- Collaborating with internal teams (logistics, warehouse, sales) to ensure timely and accurate order fulfillment.
- Communicating with drivers and route managers.
- Adapting to product changes, system updates, and shifting customer expectations without missing a beat.
- Using tools like Google Sheets, Gmail, and Excel to manage data and communication effectively.
- Using CRM software to manage customer interactions and records.
What We’re Looking For:
- Bilingual a plus.
- Strong communication skills—verbal and written. You can explain things clearly and know how to listen with intent.
- Emotional intelligence—you can read the room (or the tone of an email) and respond in kind.
- Experience using Google Suite (Docs, Sheets, Gmail, Drive), Microsoft Excel (filters and navigation), and working knowledge of platforms like Netsuite.
- Detail-oriented with a sharp eye for accuracy—mistakes aren’t your style.
- Proven time management skills—you know how to prioritize and stay focused.
- Problem-solving mindset—when something’s off, you find a way to make it right.
- Ability to learn and retain product knowledge quickly.
- Adaptable with a solid understanding of the food industry and its pace.
- Team player who works well with others and communicates across departments.
- Someone who can think on their feet, is solution-oriented, and takes initiative.
Experience & Requirements:
- Customer-facing role experience.
- 3 years of experience in Customer Service / Inside Sales / Order Processing.
- Ability to commute: Sarasota, FL 34240 (Required).
- Work Location: In person, with potential for hybrid work.
- Ability to greet and assist walk-in customers.
The Perks (Because We Take Care of Our Crew):
- Full-time position.
- Pay: $50,000–$60,000 per year.
- 401(k) matching.
- Dental, health, and vision insurance.
- Paid time off.
Extra Cool Stuff You Should Know:
- We’re a locally owned business, not a faceless global corporation.
- We love hiring great people, including those over 40 (yes, the Supreme Court says we can mention that).
- No drama here—we don’t do negative, selfish, mean, or lazy.
Still reading? Perfect. Submit your resume with the words "Customer Rockstar" at the top, and we’ll guarantee you an interview.
Ready to join a team that works hard, has fun, and enjoys the occasional ice cream break? Apply today!
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Sarasota, FL 34240 (Required)
Work Location: In person
Salary : $50,000 - $60,000