What are the responsibilities and job description for the Service Ambassador, Emergency Department position at Sutter Valley Hospitals?
We are so glad you are interested in joining Sutter Health! Organization: SSMC-Sutter Solano Medical Center Position Overview: Proactively interacts with patients, supports all levels of management and employees during interaction with patients and assists in the navigation of the overall health system to recover service breakdowns in real time. The role provides feedback, recommendations, and support in the design and improvement of patient care systems to coordinate an exceptional patient/guest experience. Job Description: EDUCATION: Equivalent experience will be accepted in lieu of the required degree or diploma Bachelor's degree in business administration, social work, or other health care related field. TYPICAL EXPERIENCE: 5 years recent relevant experience SKILLS AND KNOWLEDGE: Exhibits the skills to manage complaints and use mediation and negotiation skills. Proficiency in using computers, software, and web-based applications. Effective verbal and written communication skills and the ability to present information clearly and professionally. Ability to work independently, organize workload to provide reliable follow-through and meet timelines, deadlines. Ability to build strong relationships at all levels; develop a full understanding of company practices and tools and communicate them effectively. Excellent interpersonal, conflict resolution skills, and analytical skills. Ability to maintain strict confidentiality regarding patient contact information, medical information, and all sensitive issues. * Hours for this role will be 12pm - 8pm Job Shift: Varied Schedule: Full Time Shift Hours: 8 Days of the Week: Monday - Friday, Variable Weekend Requirements: As Needed Benefits: Yes Unions: No Position Status: Non-Exempt Weekly Hours: 40 Employee Status: Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $38.42 to $57.64 / hour The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package. Working at Sutter Health Sutter Health values and supports the unique talents and strengths that each employee brings to our organization. As a result, you are empowered to apply your passion for healing in innovative ways to care for patients and their families.
Salary : $38 - $58
