What are the responsibilities and job description for the Customer Service Representative position at Sutton Swim School?
Customer Service Representative
Position Description
A customer service representative provides superior service to our customers by developing a rapport with parents and children, doing so by consistently meeting our customers’ needs and exceeding their expectations.
Major Areas of Responsibility
- Welcomes and assists visitors in person and on the telephone.
- Maintains security by following procedures; monitoring people entering and exiting building.
- Maintains a safe and clean work area and lobby.
- Effectively communicate and work with other employees and customers.
Primary Objectives
- Exceed customers’ expectations in both customer service and technical application.
- Provide excellent customer service through effective communication, prioritization of responsibilities, positivity, organization, efficiency, a personable and friendly demeanor, empathy, patience, detail oriented work, cooperation, professionalism, and a willingness to go the extra mile to help customers within the policies set by management.
- Continuously train, improve, and grow to create excellence in this organization.
Position Responsibilities
- Provide excellent customer service that exceeds the customer’s expectations.
- Have knowledge of all Sutton Swim School policies and procedures and effectively communicate them.
- Assist customers with enrollments, transfers, cancellations, and pre-registration requests.
- Evaluate and problem-solve customer needs and complaints.
- Check and respond to emails and voicemails using effective communication skills.
- Perform day-to-day operational duties
- Build an excellent rapport with parents and children.
- Work as a team with all employees in the building.
- Create a welcoming environment to keep our customers coming back.
- Present oneself in a professional and positive manner in a front office reception setting and a call center setting
- Willingness to learn and change with the business as we grow.
Position Qualifications and Requirements
- Experience with Customer Service and iClass preferred
- Willing to work 2-3 customer service shifts per week.
- Understand Sutton Swim teaching program and levels (Must pass a swimming levels quiz).
- Excellent listening and communication skills in person, on the phone, and in writing.
- Basic computer skills (Excel, Word, Outlook).
- Handles Pressure in a fast-paced environment.
- Professionalism and Organizational skills.
Salary : $18 - $24
