What are the responsibilities and job description for the Patient Growth Representative position at Suvida?

Who We Are

At Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and their families. Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors.

Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team. We believe that a rich tapestry of experiences, shared interests, and perspectives enhances the care we provide, making us a stronger, service-centered, and more compassionate healthcare family and Employer of Choice! Will you join us Suvidanos, to help achieve our Higher Purpose?

What Makes Us Unique

We are an empowered primary care team, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve.

How We Work

Our Culture & Core Beliefs

Earn Trust
Building Relationships
Creating Joy
Doing Right
Improving Every Day
Moving Forward

Our Promise

Purpose Driven Career

Competitive Pay

Best-In-Class Medical / Dental Coverage

Free Mental Health & Life Coaching for Team Members and their Dependents

Holiday Time Off with Pay

Paid Community Service Day

Paid Parental / Family Leave

Paid Bereavement Leave

Generous Paid Time Off (PTO)

401k Retirement Plan with Company Match

And much more....

What You'll Do

Position Summary

As a Suvida Healthcare Patient Growth Representative, known internally as a Neighborhood Engagement Consultant, you'll apply your compassionate sales and marketing experience to attract and generate new patients to our state-of-the-art healthcare facilities in the community. This is a perfect role for someone seeking a sales career without having to work in a traditional office. Working a hybrid role of office, field, and remote within the community residence.

The Neighborhood Engagement Consultant (NEC) reports to the Neighborhood Engagement Manager (NEM) and is responsible for developing relationships with key local organizations, businesses, and individuals within their assigned neighborhood to accelerate patient acquisition opportunities. The NEC will also identify and meet with prospective new patients and their families to introduce them to the Suvida model, as well as guide them from initial education on Suvida through their first scheduled appointment. Essential responsibilities consist of but are not all inclusive :

Responsibilities

Serves as the growth engine for the Suvida Neighborhood Center primary care team. Drives new member growth by educating potential patients on our value proposition and healthcare model.

Builds and sustains relationships with seniors and businesses in our neighborhoods to generate new lead opportunities year-round.

Accountable for achieving designated monthly, quarterly, and annual enrollment and growth targets, as articulated by management.

Meets with potential new patients and their families in their homes, place of worship, workplace, community senior centers or residential communities to educate on the Suvida model and value proposition.

Cultivates collaborative relationships with insurance brokers, social workers and social service providers, and senior centers to ensure Suvida is top-of-mind when working with Hispanic senior patients in need of a primary care provider. Engages community officials, businesses, and senior outreach programs to collaborate on joint marketing initiatives that contribute to new patient growth.

Equips broker, local payer, and community-based partners with comprehensive training and educational collateral to educate potential new patients and their families of the benefits of the Suvida comprehensive care model on behalf of Suvida.

Maintains relationships with the clinical and operations teams at the Neighborhood Center to better work as a team in the community.

Utilizes available marketing and sales tools to optimize new patient growth. Houses updated prospective patient (client) information in Suvida's chosen Client Relationship Management tool. Systematically documents prospective patient interactions in CRM tool to effectively manage new patient leads through enrollment.

Leverages CRM tool to ensure no lead is left untouched. Works to revive dormant leads through fresh outreach.

Creates outreach materials and recruits' participants for webinars, listening sessions, key informant interviews, etc.

Collaborates with Center Marketing & Events Coordinator to plan and execute local events within the community. Invites insurance agents and / or brokers to community events to drive patient assignment to Suvida Neighborhood Centers.

Consistently engages and nurtures relationships with acquired patients throughout their tenure with Suvida to positively impact retention. Helps address and resolve customer issues.

Performs other related duties as assigned.

What You'll Bring

Knowledge, Skills, and Abilities

Bi-lingual- English and Spanish, required.

Excellent verbal and written communication skills.

Strong interpersonal skills with good negotiation tactics.

Exceptional organizational skills and able to manage several priorities in a fast-paced environment.

3 years related experience (e.g., marketing, sales, Neighborhood Engagement).

Healthcare industry preferred but not required.

Ability and willingness to travel locally and regionally; much of the work is conducted off Neighborhood Center premises.

An active driver's license preferred.

Education, Experience, Licensure, or Certification Requirements

High School Diploma or GED equivalent required

Bachelor's degree preferred

Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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