What are the responsibilities and job description for the Technical Support Specialist position at Suvoda?
A company is looking for a Technical Support Specialist I to provide support for clinical trial software systems.Key ResponsibilitiesProvide technical support to internal stakeholders on clinical trial software systems and troubleshoot escalated issuesPrioritize and resolve issues in accordance with Service Level Agreements (SLAs) and follow up with users to confirm resolutionCreate and execute SQL scripts for database updates and monitor third-party data integrations for inconsistenciesRequired QualificationsBachelor's degree in computer science preferredProficiency with web-based software applications and exposure to database architectureExperience creating and executing SQL scripts and stored proceduresAt least one year of experience in IRT or a related field preferredUnderstanding of web services integrations and API usage is a plus
