What are the responsibilities and job description for the Field Service Director position at Suzano International?
About Suzano International
Suzano International is a pioneering company that specializes in innovative and sustainable bioproducts. Our goal is to provide exceptional customer service while promoting environmental sustainability.
Job Summary
We are seeking an experienced Field Service Manager to join our team in Pine Bluff, Arkansas. This critical role involves providing technical support to customers, conducting on-site visits, and ensuring customer satisfaction by addressing product-related issues.
Key Responsibilities
- Customer Support & Technical Assistance: Act as a liaison between the customer and internal teams to ensure efficient problem resolution. Develop and implement strategies to reduce the number of customer complaints and improve satisfaction.
- Field Service & Operations: Ensure technical solutions are properly implemented and aligned with customer needs. Maintain detailed records of customer interactions and technical issues.
Requirements
- Excellent communication and interpersonal skills to build strong relationships with customers.
- Proficiency in Microsoft Office Suite and ability to maintain service documentation.
