What are the responsibilities and job description for the Technical Service Leader position at Suzano International?
Job Overview
Suzano International is seeking a highly skilled Technical Service Leader to join our team in Pine Bluff, Arkansas. As a key member of our operations team, you will be responsible for providing technical support to customers, conducting on-site visits, and ensuring customer satisfaction by addressing product-related issues.
This role requires a hands-on approach, strong problem-solving skills, and the ability to travel to customer sites across North America. If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply.
Responsibilities
- Customer Support & Technical Assistance:
- Conduct on-site technical visits to investigate and resolve customer complaints.
- Provide hands-on technical support, working closely with customers to troubleshoot issues.
- Act as a liaison between the customer and internal teams to ensure efficient problem resolution.
- Develop and implement strategies to reduce the number of customer complaints and improve satisfaction.
- Field Service & Operations:
- Travel to customer sites, including Waynesville, NC, and other locations across North America.
- Support field operations by providing product knowledge, training, and hands-on assistance.
- Ensure technical solutions are properly implemented and aligned with customer needs.
- Maintain detailed records of customer interactions and technical issues.
Requirements
- Bachelor's degree in Engineering, Technical Services, or a related field (preferred).
- Minimum of 5 years of experience in field service, technical support, or customer-facing roles in an industrial or manufacturing environment.
- Strong problem-solving and troubleshooting skills with a customer-first mindset.
- Ability to work independently in fast-paced and customer-driven environments.
- Excellent communication and interpersonal skills to build strong relationships with customers.
- Proficiency in Microsoft Office Suite and ability to maintain service documentation.
- Willingness to travel across North America.
