What are the responsibilities and job description for the Customer Success Manager position at SV Academy?
Job Title: Customer Success Manager (CSM)
Location: New York, NY (Hybrid)
Employer: SV Academy 3D AI App company offering e-commerce & social media solutions
Are you a problem solver with a passion for technology and customer relationships? This is your chance to break into customer success, gain hands-on experience with AI-driven solutions, and set yourself up for a rewarding career in the fast-growing SaaS industry.
We remove barriers to your success with:
Tuition-Free Training: Learn customer success strategies and technical fundamentals without financial burden.
Three Months of Support: Ongoing mentorship and career coaching to ensure your success in your new role.
About SV Academy:
SV Academy is your fast track to a lucrative career in tech. Our industry-aligned curriculum and personalized coaching have helped over 5,000 graduates from diverse backgrounds land roles in customer success and business development.
About the Residency:
This is a unique opportunity to participate in our comprehensive Customer Success Residency program. It includes a free one-week training period followed by a full-time, salaried 12-week Fellowship with one of our Employer Partners (EPs), a high-growth AI startup expanding into the U.S. You will gain hands-on training, mentorship, and real-world experience to kick-start your career in customer success.
As a Customer Success Representative, you will:
Support the company’s U.S. expansion by driving customer engagement, onboarding, and retention efforts.
Work closely with Account Executives and Product Teams to ensure customers achieve their desired outcomes.
Develop an understanding of the company’s AI, 3D, and e-commerce solutions to effectively support customers and enhance their experience.
Key Responsibilities:
Manage customer onboarding, ensuring a seamless transition from sales to success.
Develop strong relationships with clients, understanding their needs and goals.
Provide training, support, and troubleshooting to customers using AI-powered solutions.
Act as the voice of the customer by providing feedback to product and development teams.
Track customer success metrics and drive engagement through proactive outreach.
Collaborate with internal teams to create and improve customer success processes.
Stay updated on industry trends in AI, e-commerce, and SaaS to provide informed recommendations to customers.
Requirements:
Customer success or client-facing experience preferred (SaaS, e-commerce, or AI experience is a plus).
Previous experience in account management, customer support, or sales is highly preferred.
Passion for AI, automation, and emerging technologies.
Strong problem-solving skills and an ability to translate customer feedback into actionable insights.
Experience with CRMs, customer success platforms, or support software.
Excellent communication, organization, and relationship-building skills.
Self-starter with a proactive and adaptable mindset.
What We Offer:
Scholarship for an intensive bootcamp, followed by a full-time, 12-week Residency as a salaried W2 employee with the Employer Partner.
Hands-on mentorship from experienced customer success professionals and AI industry experts.
Opportunity to work with cutting-edge AI and 3D e-commerce solutions in a rapidly growing startup environment.
Networking events, career development workshops, and ongoing job placement support from SV Academy.
Competitive Compensation: Monthly stipend during Residency/Fellowship, transitioning to a base salary with commission and benefits as a full-time employee (FTE).
Compensation:
$65,000-$75,000
Competitive benefits package and performance-based incentives
How to Apply:
Submit your updated resume online. Qualified candidates will be invited to participate in the interview process.
Equal Opportunity Employer:
SV Academy is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status
Salary : $65,000 - $75,000
