What are the responsibilities and job description for the Host position at SV Greenport LLC?
To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Restaurant Manager when necessary, to ensure customer satisfaction.
To extend a courteous, friendly and professional greeting to guests at arrival, and to thank them at departure.
To make the manager aware of all guest comments and complaints.
To be aware, at all times, of current house count, visiting VIP’s and hotel functions, in order to provide personalized service to guests.
To provide prompt, efficient and gracious service, in person or over the telephone, including making restaurant reservations, greeting guests with salutations, seating guests as they arrive, providing menus, and responding to all requests for information regarding the restaurant and hotel.
To oversee and ensure continuity of service in the dining room, including assisting service staff, as necessary.
To ensure proper rotation of service stations when seating guests.
To ensure the cleanliness and good condition of all menus, check presenters and wine lists used during each shift.
To void or make changes to guest checks, as needed, to ensure customer satisfaction and correct procedures.
To requisition from Purchasing, as directed, any storeroom items that need to be replenished.
To properly record covers, staffing, service flow and guest comments in log book, for each shift.
To follow all company policies and procedures.
To immediately report all suspicious occurrences and hazardous conditions.
To maintain the cleanliness and safety of work areas at all times.
Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
To attend all mandatory meetings as directed.
To perform other tasks, including cross-training, as directed.
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