Restaurant Front Desk Manager

Description

Position Purpose

Supervise all front office personnel. Develop and implement policies and procedures to ensure guest satisfaction and proper completion of all front office tasks.

Duties and Responsibilities

• Trains, cross-trains and retrains all front office personnel.
• Develops and implements all front office standard operating procedures.
• Schedules and supervises front office staff.
• Maintains effective relationships and communication with all other departments.
• Verifies that accurate room status information is maintained and properly communicated to ensure maximum revenue.
• Resolve member and guest problems quickly, efficiently, and courteously.
• Ensures that all VIPs and executive floor members and guests are pre-registered; processes the VIP list and distributes it to staff members.
• Updates group information; maintains, monitors, and prepares group requirements; relays information to all concerned staff members; maintains function board in lobby.
• Review completed credit limit reports for affected members and guests.
• Ensures that all check-cashing and credit policies are followed.
• Manages within allotted budget restraints; takes corrective actions to help assure that budget goals are attained.
• Receives information from the previous shift’s manager and passes on pertinent information to the incoming shift manager.
• Conducts monthly meetings of front office personnel.
• Collects information required for daily and other revenue records; analyzes and makes recommendations regarding this information.
• Manages the routing of telephone, facsimile, mail and other messages to members and guests.
• Provides concierge-type services to guests.
• Handles all  reservations, cancellations, no-shows and billings.
• Expedites member and guest check-ins and departures.
• Informs Housekeeping and Engineering departments as problems arise.
• Maintains inventory, upkeep, repair and installation requests for all telephone, postal and credit card equipment.
• Attending weekly staff and other meetings.
• Performs other appropriate tasks assigned by the Club House Manager.

Qualifications

Qualifications:

• Excellent attitude to the job, co-workers and members with the willingness to learn new things regardless of the previous job experiences.
• Able to work in a fast-paced environment with speed and quality.
• Great personal hygiene and grooming standards.
• Should be able to communicate, read and write clearly and effectively.
• The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members.
• The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
• Develop and manage front office systems for revenue management and guest, reservations, registration, accounting, and check-out.
• Supervise front office employees.
• Analyze property management system (PMS) data for front office decision-making.
• Knowledge of and ability to perform required role during emergency situations.

Salary : $85,000 - $95,000