What are the responsibilities and job description for the IT PERFORMANCE SERVICE DELIVERY MANAGER AND AUDIO VISUAL ADMINISTRATION position at Svitla Systems, Inc.?
Svitla Systems Inc. is looking for a Service Delivery Manager and Audio Visual Administrator for a full-time position (40 hours per week) in the USA. Our client is a global engineering, procurement, consulting, and construction company with a more than 100-year track record of innovation in sustainable infrastructure. They offer various services across various industries, including energy, water, telecommunications, government, and environmental markets. The services include engineering, procurement, construction, consulting, and sustainability solutions. They work on projects related to power generation, transmission and distribution, renewable energy, water and wastewater treatment, telecommunications, and more. Its services include design-build, program management, civil works, infrastructure development, site evaluation, etc. The company operates globally, with offices and projects in over 100 countries, and has a significant presence in regions such as North America, Europe, Asia-Pacific, and the Middle East.
You will manage and maintain the organization’s Audio Visual and MS Teams platform. The role entails optimizing enterprise-wide service delivery and functioning as a contact for various departments within the organization. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a seamless user experience across the organization.
It is work from the office 5 days a week in Overland Park, Kansas.
Requirements
You will manage and maintain the organization’s Audio Visual and MS Teams platform. The role entails optimizing enterprise-wide service delivery and functioning as a contact for various departments within the organization. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a seamless user experience across the organization.
It is work from the office 5 days a week in Overland Park, Kansas.
Requirements
- 3 years of professional experience.
- Experience with Microsoft Office suite of tools, ServiceNow, SharePoint, PC hardware connectivity, and basic IT troubleshooting.
- Customer service focus, strong communication, and organizational skills.
- Ability to prioritize work and client requests.
- Self-motivated with a positive customer service attitude.
- Detail-oriented individual with exceptional problem-solving skills and the ability to handle multiple projects simultaneously.
- Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.
- The ability to work both independently or with a group.
- The ability to lift to 50 pounds, sit and stand for extended periods.
- Occasional overtime, after-hours, and weekend work as required; this role will have global support responsibilities.
- Have OSHA 10 hours within 6 months of employment.
- Local travel in the metro area will be required.
- Regional travel within the US may be occasional.
- Experience with ATEM SDI extreme ISO and PTZOptics.
- Manage and configure hardware associated with audio-visual systems and Microsoft Teams.
- Provide technical support and troubleshooting for hardware and Team-related issues.
- Monitoring TEAMS environment, performance, and usage to identify and resolve issues.
- Develop and deliver training sessions for end-users.
- Staying updated with the latest features and updates in Microsoft Teams and associated hardware.
- Support audio-visual and video conferencing technologies, including Yealink, NEAT, and Logitech components.
- Investigate and propose upgrades and improvements to enhance user experience.
- Collaborate with IT teams to evaluate and implement upgrades to AV platforms.
- Provide technical support and troubleshooting for audio, visual, and digital signage hardware and software.
- Test and troubleshoot issues with the network and communication team.
- Lead and collaborate with others on the team.
- Establish and maintain strong working relationships with internal clients throughout the organization.
- Work with various D & IT teams to ensure a high-quality, end-to-end user experience.
- Provide oversight for procuring, delivering, and setting audiovisual and Teams equipment for new offices and project sites.
- Identify, lead, and contribute to process improvement opportunities.
- Act as an escalation point for IT requests and incidents related to audio-visual and Teams environments.
- Competitive compensation based on skills and experience.
- Flexibility in the workspace and remote-friendly culture.
- Free webinars, meetups and conferences organized by Svitla.
- Personalized learning program tailored to your interests and skill development.
- Awesome team, friendly and supportive community!
