Senior OperationsManager (Lead-Managed services)

Role: Senior Operations Manager (Lead-Managed services)
Location: SFO (Hybrid 2 days/week onsite)

Additional Notes (Must Have):

• Onsite engagement lead role interacting with customers and managing offshore team in IT support organization
• Customer is also looking for Salesforce or Enterprise applications knowledge

Job Description

Job Description:

We are looking for an experienced Senior Operations Leader who has a proven track record of leading and managing large teams. This individual will bring strategic insight and hands-on expertise in overseeing and optimizing operational functions across multiple domains. As a senior leader, you will play a critical role in driving the success of the organization by effectively managing operations and ensuring that we meet our business goals.

Key Responsibilities:

• Lead, manage, and mentor a large team, ensuring high levels of performance, engagement and productivity across all operational functions.
• Oversee the operations of three key domains, ensuring seamless integration and coordination between departments and functions.
• Manage the execution of operational processes, strategies and initiatives, continuously driving improvements to achieve operational excellence.
• Take ownership of the technology stack, including SalesForce, Google, Oracle, ServiceNow and others, ensuring their optimal utilization across the organization.
• Collaborate with senior leadership to define operational strategies that align with business objectives.
• Develop and implement strategies for improving efficiency, reducing costs and driving scalable growth.
• Provide leadership in setting and monitoring performance metrics with an emphasis on continuous improvement.
• Ensure operational readiness, risk mitigation and business continuity across all functional areas.
• Manage change effectively and foster a culture of innovation and high performance.
• Regularly report on the operational performance, identifying key challenges, opportunities and areas for improvement.
• Strong understanding of WSR (Weekly Status Report), QBR (Quarterly Business Review), and KPI (Key Performance Indicator) metrics.

Working from client office - minimum 2 days a week

Required Skills and Qualifications:

• Proven experience in leading large operational teams and managing diverse functional domains.
• Strong expertise with technology platforms, particularly SalesForce, Google, Oracle, ServiceNow, and others relevant to our business.
• Experience in leading complex operational organizations and working cross-functionally to drive results.
• Strong leadership skills with the ability to inspire and manage senior managers and their teams.
• Exceptional strategic thinking and problem-solving skills with a focus on operational excellence.
• Ability to operate in a fast-paced environment while balancing long-term strategy with day-to-day operations.
• Excellent communication and interpersonal skills, with the ability to work effectively with senior leadership and stakeholders.
• Strong background in driving performance metrics and using data to guide decision-making.

Bachelor's degree in a relevant field; advanced degree preferred.

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