Leasing Coordinator

Position: Leasing Coordinator - Home Owners Association

Purpose: Act as an onsite representative of SVN | Second Story to manage the day to day operations of the community including monitoring occupancy levels, overseeing unit turns, rent collection, lease enforcement, resident resolution and maintenance of the property to ensure residents have a positive experience while living in the community.

Reports to: Property Manager

Characteristics: High Energy, Superb Customer Service, Detail Oriented, Strong Communication

Key Responsibilities:

• Understand and embody company mission and core values

• Corporate Relationship: Understand and embody the SVN | Second Story mission and core values. Attend SVN | Second Story company wide and onsite team meetings as required

• Detailed Communication: Review and respond to all internal communication in a timely manner

• Property Communication and Showings: Follow up with incoming leads in a timely manner. Conduct tours of available homes, highlighting features and answering questions to prospective tenants.

• Application Processing: Assist potential tenants with the application process, including screening and conducting background checks. Utilize management software to track the application process.

• Lease Agreements: Prepare and explain lease agreements, ensuring all terms are clearly communicated and understood prior to execution.

• Marketing: Utilize our online management system to develop and implement marketing strategies to attract prospective tenants.

• Tenant Relations: Build and maintain positive relationships with current and prospective tenants, addressing inquiries and concerns promptly.

• Market Research: Stay informed about local rental market trends to competitively price properties and adjust leasing strategies as needed.

• Resident Move In Process: Oversee the successful move in of new residents, ensure that they are compliant with necessary documentation prior to move in.

Qualifications:

• Preferred but not required: experience in multi-family property management

• Excellent time management skills

• Strong verbal and written communication skills

• A motivated “self starter”

• Ability to problem solve and think creatively

• Competency in Microsoft Office and Google Workspace

• AppFolio Property Manager software experience a plus

• Physical requirements: must be able to report in person to office and walk properties, lift 30 lbs and climb stairs

Compensation Details:

• Hourly position, competitive pay based on experience

• Health Benefits include medical, dental, vision, HSA plan, additional optional coverage available

• 401k plan after one year of employment

• 15 days Paid Time Off (PTO)

• 10 paid holidays and 1 floating holiday

Company Overview:

SVN | Second Story’s Property Management team works to make sure our city is thriving and our clients are satisfied. Our team comprises departments including business development, property management, leasing management, maintenance, accounting and marketing. While protecting our client's investments, we work to not only keep properties in immaculate shape but also provide the customer service needed to build relationships and enhance tenant's on-site experience. Our management portfolio includes multi-family communities as well as mixed-use developments and commercial properties.

Focused on residential and commercial property management and real estate brokerage, SVN | Second Story has a culture that provides a fun and quality work environment, room for growth and autonomy. Because we’re a young, fast growing company, we believe in effective communication, utilizing technology as much as possible for processes and operations, and thriving in a competitive environment.

The SVN® organization is a globally recognized commercial real estate entity united by a shared vision of creating value with clients, colleagues, and our communities. Our brand pillars represent the transparency, innovation, and inclusivity that enables all our offices to collaborate with the entire real estate industry on behalf of our clients. SVN’s unique Shared Value Network® is just one of the many ways that SVN offices create amazing value with our clients, colleagues, and communities.

SVN | Second Story Vision and Mission

Vision: To make a positive impact on generations to come through partnership with our clients and care of their real estate assets on a national level. Our work leaves a lasting imprint on the communities in which we live and work.

Mission: Wake up every day ready to deliver unparalleled professional commercial real estate expertise, dedicated care, and operational excellence.

Core Values

• Fun. We strive to find joy in what we do.

• Bold. We show grit and rise to the challenge.

• Integrity. Our word matters.

• Ownership. We take responsibility for every area of our lives.

• Onward & Upward. We strive for continuous progress & improvement.