Onsite HOA Property Manager

Position: Onsite Property Manager - HOA Experience Required

About Us: SVN | Second Story is dedicated to enhancing the quality of life in our communities through exceptional property management, in addition to providing excellent service to our property owners. We are currently seeking an experienced Property Manager with Home Owners Association experience to oversee the operations of a vibrant mixed use (HOA and single family) community. The ideal candidate will have strong leadership skills, a customer-focused attitude, and a deep understanding of HOA property management best practices.

Job Summary: The Onsite Property Manager will representative the SVN | Second Story team, responsible for overseeing the day-to-day operations of a ~480 unit HOA community. This role requires a proactive leader who will ensure the community is well-maintained, financially sound, and operates smoothly while maintaining positive relationships with residents and vendors. This manager will oversee an onsite property management team including an APM, Staff Accountant, Leasing Agent and Maintenance Technicians.

Reports to: Director of Residential Property Management

Manages Onsite Staff: Assistant Property Manager, Leasing Coordinator, Staff Accountant, Maintenance

Characteristics: High Energy, Driven Leader, Superb Customer Service, Ability to Adhere to Systems

Key Responsibilities:

• Corporate Relationship: Understand and embody the SVN | Second Story mission and core values. Attend SVN | Second Story company wide and team meetings as necessary.

• Detailed Communication: Ensure clear and effective onsite team communication in addition to timely communication with the corporate team as needed.

• Team Leadership: Have the ability to strongly train and manage a team of onsite staff.

• Community Oversight: Manage and maintain the physical and financial aspects of the HOA, including maintenance of common areas, amenities, and landscaping.

• Financial Management: Develop and manage the annual budget, oversee assessments, and ensure timely collections of dues and fees. Prepare accurate and timely financial reports for ownership. Work with accounting to ensure timely payables and receivables.

• Board Liaison: Serve as the primary contact for the HOA board, providing updates, attending meetings as requested, and ensuring board directives are implemented effectively.

• Tenant & Homeowner Relations: Foster positive relationships with residents, addressing concerns and inquiries promptly and professionally. Organize community events to promote engagement.

• Vendor Management: Negotiate contracts and oversee the performance of vendors and contractors, ensuring quality service and adherence to budget.

• Compliance: Ensure that the community adheres to all local, state, and federal regulations, as well as the governing documents of the HOA.

• Crisis Management: Handle emergencies and unforeseen issues promptly and effectively, ensuring resident safety and satisfaction.

Qualifications:

• Required: Experience in multifamily property management in a Manager role (3-5 years preferred)

• Required: Experience in HOA Community management in a Manager role (3-5 years preferred)

• Preferred: Bachelor’s degree in business administration, property management, or related field

• Excellent organizational, verbal and written communication skills

• Strong financial acumen and experience with budget management.

• Proficiency in property management software (AppFolio Management software experience a plus)

• Technologically efficient (familiar with Google GSuite and Microsoft platforms)

• Leadership skills required

• Able to lead a team and excel in a team setting

• Ability to problem solve and handle large projects

• Attention to detail and ability to manage multiple projects and demands

• Physical requirements: must be able to report in person to office and walk properties, lift 30 lbs and climb stairs

Compensation Details:

• Salary position, competitive pay based on experience

• Health Benefits include medical, dental, vision, HSA plan, additional optional coverage available

• 401k plan after one year of employment

• 15 days Paid Time Off (PTO)

• 10 paid holidays and 1 floating holiday

Company Overview:

SVN | Second Story’s Property Management team works to make sure our city is thriving and our clients are satisfied. Our team comprises departments including business development, property management, leasing management, maintenance, accounting and marketing. While protecting our client's investments, we work to not only keep properties in immaculate shape but also provide the customer service needed to build relationships and enhance tenant's on-site experience. Our management portfolio includes multi-family communities as well as mixed-use developments and commercial properties.

Focused on residential and commercial property management and real estate brokerage, SVN | Second Story has a culture that provides a fun and quality work environment, room for growth and autonomy. Because we’re a young, fast growing company, we believe in effective communication, utilizing technology as much as possible for processes and operations, and thriving in a competitive environment.

The SVN® organization is a globally recognized commercial real estate entity united by a shared vision of creating value with clients, colleagues, and our communities. Our brand pillars represent the transparency, innovation, and inclusivity that enables all our offices to collaborate with the entire real estate industry on behalf of our clients. SVN’s unique Shared Value Network® is just one of the many ways that SVN offices create amazing value with our clients, colleagues, and communities.

SVN | Second Story Vision and Mission

Vision: To make a positive impact on generations to come through partnership with our clients and care of their real estate assets on a national level. Our work leaves a lasting imprint on the communities in which we live and work.

Mission: Wake up every day ready to deliver unparalleled professional commercial real estate expertise, dedicated care, and operational excellence.

Core Values

• Fun. We strive to find joy in what we do.

• Bold. We show grit and rise to the challenge.

• Integrity. Our word matters.

• Ownership. We take responsibility for every area of our lives.

• Onward & Upward. We strive for continuous progress & improvement.