Homecare Scheduler

We are a busy, non medical private duty organization that runs both an agency and registry , providing our customers options that fit best for them.

Responsibilities of the Home Care Scheduler:

• Scheduler will serve as the primary contact for clients, family members, and caregivers
• Manage every detail of the care schedule with general guidance from care management staff
• Scheduler will ensure all scheduled shifts are staffed and completed
• Ensure proper care and high quality experiences
• Participate in on-call rotation (compensation included in salary advertised)

Requirements of Home Care Scheduler:

• High level of attention to detail, strong organizational skills and demonstrated logical thinking.
• Ability to work with a team while adhering to certain pre-defined standards and communicating frequently, clearly and efficiently.
• Willing and able to work overtime as needed, and share after-hours on-call answering service back up duty.
• Ability to retain information on clients and caregivers
• Ability to problem solve quickly
• Ability to multitask, have excellent time management skills and work under pressure

Responsibilities of On Call Duties:

On call is required and non-negotiable as a scheduler. This means that 1-2 times per week and, on a rotating basis for weekends (not every weekend!), you will be required to turn over your phone and accept any calls between 4:30 pm and 8 am that may or may not require you to fill a call out or help a caregiver. Being on call means you can go home and continue about your after work plans, however, you must be in a position where you can answer a phone and be available to fix a situation if it occurs. Some nights there are no calls, and you will still be paid, some nights, there are several. On call compensation is included in the salary advertised but will be paid out as a flat fee based off your nights assigned. On call holidays are required and shared amongst 3 schedulers.

Should you apply for this position?

While this position is advertised as an office position, working as a scheduler takes a special kind of mind. The ideal candidate, we feel, does not need previous experience (despite this being helpful!), however, must be able to multitask, operate at a high pace, have the ability to take on constructive feedback and understand that it is the best way to set YOU up for success and be able to handle phone calls that may feel difficult. Furthermore, the ideal candidate must be able to work within a team of 2 other schedulers with the ability to communicate professionally, allowing an easy flow and understanding that teamwork is the way to be successful. If you work better independently, you are likely not the best fit for this position.