Job Description
Job Description
- Windows & Cloud
- Systems Administrator
Since 1974, SVS Vision has helped our customers lead better lives through better vision. As a Michigan-based company with over 80 offices in 9 states, we have grown to be one of the largest optical companies in the Midwest with the help of our devoted employees. We are a family-oriented company that takes pride in recognizing and rewarding our employees for their hard work and dedication. We trust our company philosophy makes for an exciting and fun work environment where our employees can thrive while providing the best customer service possible. Our pledge to our employees has never wavered, as seen in our remarkable longevity with the opportunities for growth within the company, above-market salaries, and exceptional benefits.
POSITION SUMMARY :
Design, deliver, install, maintain and support IT systems including O365, VMWare, Windows Server, Azure / AWS, Exchange, Citrix and Microsoft Windows Desktop. Working knowledge of networking, center systems and hardware installation. Key areas include Exchange email, Active Directory, Citrix and systems monitoring. Work closely with IT staff and business units. Participate in on-call rotation for systems issues and questions.
DUTIES AND RESPONSIBILITIES :
CLOUD SYSTEMS
Office 365 administrationEffectively set up new hires, process terminations and change access as neededTrack and report licenses used to ensure adherence to corporate plan structureMonitor Microsoft ID protection reports and take necessary action to remedy risksManage user access audits and partner with external auditors to review security complianceWINDOWS SYSTEMS
Knowledge and applied use of desktop workstation operating systems and applicationsDemonstrated prior experience with server class hardware and operating systems; VMWare, Azure / AWS, Windows Server, Linux, Citrix, VeeamProactively identify root cause where appropriate and work to mitigate cause and business impactBUDGETING & FORECASTING
Compile information to create annual budgets for companywide maintenance agreements, software subscriptions and outside servicesForecast monthly center and corporate Windows and Cloud Systems expenseEffectively manage millions of dollars in annual IT spendPROJECT ADMINISTRATION & SUPPORT
Develop and maintain project plans; outline steps and timetables for projects, resource planning and standard operating proceduresComplete project status reports on timeProvide task level detail for project plansInstall, configure, validate, test and implement systems technologyAssist in procurement of hardware and / or software and services needed to complete projectsCONTRACT REVIEW
Engage with initial work for renewals or new contractsPerform review of contracts to verify rates, service and coverage optionsSubmit contracts to manager for legal department and IT leadership review and approvalSYSTEM PERFORMANCE & PRODUCTIVITY
Engage in evaluating existing environment and infrastructure to improve productivity, uptime and reduce expensesImplement change for efficiencies, reliability and security to meet business needsParticipate in system monitoring and performance managementMonitor systems capacity, analyze and participate in forecasting and recommendationsParticipate in setting the standard for IT architecture specifications, defining future direction and gap remediationCORPORATE SUPPORT, ADMINISTRATION & TROUBLESHOOTING
Participate in department on call support rotationSupport center and corporate users by resolving daily support incidentsMaintain effective ongoing dialog with management to consistently communicate issues and plansPrepare and maintain documentation, IT inventory, various reports and service requestsManage personal growth to enhance technical expertisePerform other duties and special projects as assignedPerform analysis, troubleshooting and resolution for a variety of technical problems in areas including software, hardware, databased, networking, telecommunications, servers, security and cloudUnderstand and effectively address critical service level impacting events and their recovery process to minimize business impactTECHNICAL SKILL ADVANCEMENT
Actively seek out learning opportunities in new technologies, programming languages and database systemsDevelop methods for applying new technologies into the IT environmentParticipate in software development and the development of procedural standardsBe actively aware of new software or hardware that would advance the businessMINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS :
Bachelor’s degree in information technology is desired or equivalent experience2-3 years prior computer programming or related experience with cloud-based and windows-based applicationsAble to take direction, prioritize work and manage multiple activities simultaneouslyAble to work independently and as part of a teamAble to communicate across all levels of the organization both in business areas and within ITAble to work under the pressure of service interruptions or tight deadlinesAble to respond positively to changing and fluid prioritiesWilling to share knowledge and experience with other members of the teamStrong analytical and problem-solving skillsAttention to detailSolid planning and organizational skillsThe following skills are desirable;VBScript, Perl, PowerShell, XML, Bash, VI
Microsoft Office 365 products and servicesNetwork architecture and hardware; modems / routers / switches / AP / ethernetOffice equipment support; phones / printers / scanners / fax / PCs / laptops / monitorsConfiguration and support of FTP / SFTP serversDevelopment and support of batch jobs and schedulesESSENTIAL FUNCTIONS & WORK REQUIREMENTS :
Able to be flexible in work schedule as support for systems is requiredAble to participate in on-call rotation for system issues and questions that occur outside of normal office hoursAbility to effectively communicate at all levels within the organization through written and two-way verbal communicationAble to sit or stand for extended periods of timeAble to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)Able to lift 10 to 20 poundsAble to work overtime and normal and / or extended (evenings, nights, and weekends) office hours to meet established deadlines and support on-call coverageAble to travel independently to support Company objectives and personal developmentBenefits and Perks :
Paid personal & vacation timeEnergetic environmentFlexible schedulePaid mileagePaid holidays401K plansAffordable medical and dental benefits are available on the 31st day of employmentEmployee assistance programCompany sponsored discounts on many useful items and servicesProfessional trainingYearly performance reviewsRewards and recognition for outstanding performanceOpportunity for growth and promotions within the companyThese statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
