CSR with Data Entry & Excel Expertise

Job description

• The CSR will be responsible for handling customer interactions, managing data entry tasks, and utilizing Excel for data tracking and reporting.
• This role requires strong customer service skills, accuracy in data processing, and proficiency in Excel formulas to support daily operations efficiently.

Key Responsibilities

• Provide exceptional customer service via phone, email, and chat in both English and Korean.
• Perform accurate data entry and maintain organized customer records.
• Utilize Microsoft Excel formulas (e.g., VLOOKUP, IF statements, pivot tables, conditional formatting) for data analysis and reporting.
• Process customer inquiries, complaints, and service requests professionally and efficiently.
• Build and maintain strong customer relationships through effective communication and problem-solving.
• Collaborate with internal teams to ensure smooth operations and timely issue resolution.
• Identify customer needs and recommend appropriate solutions.
• Assist with administrative tasks and document processing.

Requirements/Qualifications:

• Bilingual in Korean and English (both verbal and written communication).
• Proficiency in Microsoft Excel, including knowledge of Excel formulas, pivot tables, and data analysis tools.
• Experience in data entry and customer service is highly preferred.
• Strong problem-solving and customer relations skills with a customer-first mindset.
• Ability to multitask and work in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• High school diploma or equivalent (associate or bachelor’s degree is a plus).).

IND_NIT

Job Type: Full time, Part-time

Pay: $21.00 - $35.00 per hour

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift

Experience:

• Microsoft Excel: 1 year (Required)
• Data analysis: 1 year (Required)
• Customer service representative: 1 year (Required)
• Excel formulas: 1 year (Required)

Salary : $21 - $35