CSR 2 Non Exempt

Description

CUSTOMER SERVICE SPECIALIST 2 JOB DESCRIPTION

Job Summary

The Customer Service Specialist 2 will collaborate directly with our customers and assist them with their needs. This position falls under the Sales & Customer facing departments and reports to the Sales Support Manager.

Responsibilities

The following list details the principal duties and responsibilities for the Customer Service Specialist position:

• Provide timely and helpful responses to all electronic or in person inquiries, quote requests, order confirmations, and answer customer questions about products, prices, and availability in accordance with agreed upon SLA’s.
• Utilize business system to process quotes, orders, factory orders, cancellations, provide tracking requests, shipment method changes, and other transactional changes.
• Project a helpful and confident attitude when working with internal and external customers.
• Report customer complaints, non-conformances, and errors in compliance with Quality System.
• Ongoing training on business system, product information, personal, and professional growth
• Monitor system widgets daily and ensure accurate order entry and processing.
• Assist with walk-in customers.
• Manage transactions in customer portals.
• Provide potential alternative solutions to customer needs.
• Maintain functional knowledge of catalog part numbers.
• Provide visual part number identification for catalog items.
  
  

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

TRAVEL

Limited travel is expected between offices. There will be occasional travel to meetings and training.

Qualifications

EDUCATION AND EXPERIENCE

• High School degree or GED required.
• Two- or four-year degree preferred.
• Customer service experience in instrumentation or process related industry preferred
• Experience with SAP preferred.
  
  

Knowledge, Skills, And Abilities

• Strong Communications skills: Listening, writing and phone skills.
• Strong Organizational Skills
• Detail – Oriented
• Initiative and willingness to learn new skills.
• Self-motivated, results oriented, customer focused and a team player.
  
  

Physical Demands And Abilities

• Regularly required to use hands to keyboard, handle or feel, reach with hands and arms, and talk or hear.
• Occasionally lift and/or move objects up to 50lbs.
• Frequently required to sit for extended periods of time.
• Occasionally required to stand, walk, and occasionally kneel, crouch or crawl.
• Specific vision abilities required for this job include close vision, distance vision; peripheral vision, depth perception and ability to adjust and focus.