What are the responsibilities and job description for the Customer Service Representative position at Swagelok Indiana | Cincinnati?
Job Overview
At Swagelok Indiana | Cincinnati, we’re not just a company; we’re a community of professionals dedicated to excellence, innovation, and collaboration. We cater to a diverse array of industries, spanning from the innovative realms of clean energy and semiconductor technology to the robust sectors of oil & gas, industrial machinery, and life sciences. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.
J ob Responsibilities
- Quotation & Order Entry : Enter quotes and orders that come in via phone, email, Web / EDI, the sales team, etc.
- Account & Order Management : Schedule, track, expedite & follow up on sales orders. Will work in conjunction with Sales Coordinator to identify key opportunities and areas for growth.
- Phone Support : Answer incoming phone calls & provide solutions based on Customer requests.
- Exceptional Customer Service : Providing our customers with top-of-the-line customer service. Specifically providing product and application solutions based on customer needs.
- Sales Focus : Share potential leads & opportunities for growth with sales team and sales coordinator.
- Hybrid work schedule
Experience
Job Type : Full-time
Benefits :Experience level :
Weekly day range :
Ability to Relocate :