What are the responsibilities and job description for the Customer Service Representative position at Swan Cleaners?
Company Overview
Swan Cleaners is Williamsburg's premier cleaner and launderer, dedicated to providing exceptional garment care and outstanding customer service. Our commitment to quality and attention to detail sets us apart in the laundry industry.
Summary
We are seeking a Customer Service Representative to join our team at Swan Cleaners. In this role, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency. Your contributions will play a vital role in maintaining our reputation for excellence.
Responsibilities
- Respond to customer inquiries via phone and in-person with a friendly demeanor.
- Assist customers with their laundry needs, providing information about services offered.
- Handle outbound calls to follow up on customer satisfaction and service feedback.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to ensure seamless service delivery.
- Promote additional services to enhance customer experience and drive sales.
Requirements
- Proven experience in customer service or client-facing roles.
- Excellent communication skills, both verbal and written.
- Strong phone etiquette and ability to handle inquiries professionally.
- Basic data entry skills for maintaining records accurately.
- Multilingual abilities are an advantage.
If you are passionate about providing top-notch customer service and want to be part of a dynamic team at Swan Cleaners, we invite you to apply today!
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Paid time off
Shift:
- Evening shift
Work Location: In person
Salary : $14
