What are the responsibilities and job description for the Client Services Representative position at SWAN Loveland?
Job Overview
Are you passionate about delivering outstanding customer service? We're looking for enthusiastic Client Services Representatives! Join Swan of Loveland and you'll be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience.
As a Client Services Representative, you'll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this is the perfect opportunity for you!
What you'll be doing:
- Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
- Able to quickly identify the client's request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
- Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
- Proactively gain and maintain a complete understanding of our portfolio of products and services.
- Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
- Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts
What we're looking for:
- 2-4 years of Call Center experience preferred
- HVAC & Plumbing Industry experience is a plus
- Ability to talk and type accurately; typing speed of at least 45 wpm
- Dedicated to providing superior client service
- Ability to manage multiple priorities within a fast-paced environment
- Strong judgment skills to make sound business decisions
- Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
- Bilingual Spanish is a plus
- Consent to a pre-employment background check
#SWN
About SWAN:
Our team of master plumbing, heating and air conditioning technicians are dedicated to providing professional quality plumbing and HVAC services to residents and families throughout Loveland, CO and surrounding areas. Our teams of highly qualified plumbers and technicians are always equipped with stocked work trucks to get the job done and resolve your issues quickly.
We are always hiring friendly people who share our values of character, honor, and integrity.
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