What are the responsibilities and job description for the Desktop Support Engineer position at SwankTek Inc.?
Hi,
Lead Desktop Engineer
Bangor, Maine (onsite)
FTE
Candidate must have completed the Covid vaccination.
Job Summary: We are seeking a skilled and experienced Lead Desktop Engineer to oversee our desktop support team and ensure the efficient operation of our desktop environments. The ideal candidate will have a strong technical background, leadership abilities, and a passion for providing top-notch support to our users.
Key Responsibilities:
- Lead and mentor the desktop support team, providing guidance and training as needed.
- Design, implement, and maintain desktop infrastructure, including hardware, software, and operating systems.
- Oversee the deployment of desktop systems and applications, ensuring compliance with company standards.
- Troubleshoot and resolve complex desktop-related issues for end-users.
- Collaborate with IT teams to integrate desktop solutions with existing systems and networks.
- Manage inventory and procurement of desktop equipment and software licenses.
- Develop and maintain documentation for desktop processes and procedures.
- Stay updated on industry trends and emerging technologies to recommend improvements.
- Ensure the security and compliance of desktop environments.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 5 years of experience in desktop engineering or support, with 2 years in a leadership role.
- Strong knowledge of Windows and Mac operating systems, as well as desktop virtualization technologies.
- Experience with Active Directory, Group Policy, and remote management tools.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills.
- Relevant certifications (e.g., CompTIA A , ITIL, Microsoft Certified) are a plus.
