What are the responsibilities and job description for the IVR Architect position at Swanktek?
Job Details
Here is the JD:
43165-1
Job Title : Architect
Location: Troy, MI
Job Summary : We are seeking an experienced Architect with 10 to 14 years of experience in IVR technology to join our team. The ideal candidate will be responsible for designing and implementing innovative IVR solutions that enhance customer experience. This role requires a deep understanding of IVR systems and the ability to work in a hybrid work model during day shifts. No travel is required. 3. Experience : 10 - 14 years 4. Required Skills : Technical Skills: IVR Domain Skills: 5. Nice to have skills : Domain Skills: 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : - Lead the design and development of IVR solutions to meet business requirements. - Oversee the implementation of IVR systems to ensure seamless integration with existing infrastructure. - Provide technical expertise in IVR technology and best practices. - Collaborate with cross-functional teams to gather and analyze requirements for IVR projects. - Develop detailed technical documentation for IVR solutions. - Ensure the scalability and reliability of IVR systems. - Conduct regular performance assessments and optimizations of IVR systems. - Troubleshoot and resolve any issues related to IVR systems. - Stay updated with the latest trends and advancements in IVR technology. - Mentor and guide junior team members in IVR technology. - Ensure compliance with industry standards and regulations in IVR implementations. - Contribute to the continuous improvement of IVR processes and methodologies. - Communicate effectively with stakeholders to provide updates on project progress and challenges. Qualifications - - Must have extensive experience in IVR technology and systems. - Should have strong analytical and problem-solving skills. - Must possess excellent communication and collaboration abilities. - Should have a proven track record of successful IVR project implementations. - Must be able to work effectively in a hybrid work model. - Should have a deep understanding of industry standards and regulations related to IVR. - Must be committed to continuous learning and staying updated with technological advancements. 9. Job Location : Primary Location :USMITROA01(ITUSA,Troy, MI - 1393 Wheaton Dr-COG) Alternate Location :NA,NA Alternate Location 1 :NA,NA 10. Job Type : Business Associate [50CW00] 11. Demand Requires Travel? : No 12. Certifications Required : Certified IVR Specialist, Certified Call Center Manager.
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