What are the responsibilities and job description for the Front Desk Associate position at Swati walterboro LLC?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a Best Western. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests warmly and assist them with check-in and check-out procedures.
- Answer phone calls promptly, providing information about the hotel services, reservations, and local attractions.
- Maintain an organized front desk area, ensuring all necessary materials are readily available for guests.
- Handle guest inquiries and complaints professionally, striving for resolution to ensure guest satisfaction.
- Process payments and manage billing accurately.
- Collaborate with housekeeping and maintenance staff to ensure room readiness and address any guest concerns.
- Perform night audit duties as required, ensuring accurate reporting of daily transactions.
- Utilize hotel management software and phone systems effectively to manage reservations and guest requests.
- Assist in training new front desk staff as needed.
Experience
- Previous experience in a hotel or resort environment is preferred but not mandatory.
- Bilingual or multilingual skills are highly desirable to accommodate diverse guests.
- Strong customer service skills with a focus on providing an exceptional guest experience.
- Familiarity with phone etiquette and professional communication standards is essential.
- Experience with front desk operations, including knowledge of night audit processes, is a plus.
Join our team as a Front Desk Agent where you will play a vital role in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $10.00 - $15.00 per hour
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Morning shift
- Night shift
- On call
- Weekends only
Work Location: In person
Salary : $10 - $15