What are the responsibilities and job description for the Texas - Work from Home- Collections Agent position at SWC Group?
Company: SWC GROUP
Position: Texas- Work From Home- Collections Agent
Website: https://www.swcgroup.com/careers.html
-MUST Live in Texas (outside of DFW area) to be considered for the WFH Remote position.
-MUST HAVE 3 years’ experience in Debt Collections
-Equipment is NOT PROVIDED. Please see below for equipment requirements.
COMPENSATION:
- $16-$18 hr starting base pay; additional $2/hr bilingual shift differential
- Plus, Bonus potential based on performance, and daily/weekly/ monthly incentives/prizes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.
- Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
- Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections.
- Accurately and thoroughly notates each account with efforts performed and results attained.
- Handles PCI Data confidentially and securely.
SCHEDULE:
- Monday-Friday 8-hr shift with availability between 7am-6pm.
- One late night a week from 10am-7pm or 12pm-9pm
- One Saturday a month from 8am-2pm
- 3 weeks of Paid Training: Monday-Friday from 8am-5pm
- Schedules are assigned based on client and company needs
MINIMUM QUALIFICATIONS:
- 3 years’ experience in Debt Collections
- High School Diploma/GED required
- Must be 18 years of age or older
- Client requirements for this campaign require a clean background check and a negative drug test result
- Effective communication, negotiation, and problem-solving skills
- Ability to multi-task in a production driven environment
- Must be comfortable navigating between multiple computer screens and systems
EQUIPMENT REQUIREMENTS (MUST have to be considered):
Internet:
- Internet router- No WIFI
- Wired High-Speed Internet Connection
- 15 Mbps download speed and at least 3 Mbps upload speed
- Network Latency Max 25 MS
Computer/PC/Laptop:
- Personal PC or Laptop running Windows 10 or newer (No Chromebooks/ No Macs/No Tablets/No Phones)
- 8 Gb Memory
- 1 USB Type A 2.0 (Standard headset USB)
Headset & Webcam:
- Logitech H390 Headset
- Internal or External Web Camera
Work Area
- Must have a home office set up and an ethernet cord you can connect to your computer.
- Quiet workspace free of background noise and distractions
- Private area acceptable for webcam use. All WFH employees will be REQUIRED to be visible on webcam at all times through CollabAI.
SWC GROUP BENEFITS:
- Holiday and Vacation Plan
- Medical, Dental and Vision Insurance
- Life Insurance
- Short-Term and Long-Term Disability Plans
- HSA (Pre-tax) Savings Account
- 401(k) Plan with matching contribution
- Employee Referral Bonus
- Paid Training Program
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Referral program
- Vision insurance
- Work from home
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- Call center
- Remote
Application Question(s):
- Will you be able to adhere to one late night a week and one Saturday a month?
- Do you/ Will you meet ALL EQUIPMENT REQUIREMENTS mentioned in this job posting?
Education:
- High school or equivalent (Required)
Location:
- Texas (Required)
Work Location: Remote
Salary : $16 - $18
