Customer Service Associate - Full-Time

Description : About SWTHZ :

SweatHouz is the fastest growing recovery franchise business globally. With 32 open locations and nearly 250 licenses sold, SWTHZ is focused on accelerating the worlds adoption of contrast therapy through private suite experiences harnessing the power of infrared sauna and cold plunge! Join one of our locations as a studio manager, and help us with our local and national expansion!

Job Summary :

The sales advisor delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering studio memberships and retail products and services. The Sales associate builds relationships and translates the mission of SWTHZ through its product and service offerings. They will have a strong focus on behaviors that drive member acquisition and retention. Adhering to a high cleanliness standard for the studio.

We need someone who is driven, a quick learner, superb multi-tasking skills, great customer service skills, sales focused, and a team player.

Requirements :

Essential Duties & Responsibilities :

Guest (Intro) Experience and New Membership Enrollment (40% of role)

• Executes the relationship-based sales model with each intro and passionately relates how SWTHZ services will satisfy their needs and goals
• Tours potential members through the studio and describes the facilities, services and amenities that directly tie back to the intro's individual needs and goals.
• Communicates membership options in a clear and concise manner.
• Effectively and professionally enrolls guests using company sales techniques and protocol
• Onboards new members successfully and assists with all member retention activities in order to drive club profitability

Prospecting and Lead Generation (40% of role)

Reporting To : Studio Manager

Member Experience (20% of role)

1. Relationship Building : Sales is all abut establishing connections with people. A successful sales associate can build rapport, forge trust, and understand the customers perspective. This goes beyond basic pleasantries. Building genuine relationships with a member or guest means building rapport through shared experiences, and demonstrating a vested interest in their success.

2. Product / Service Knowledge : Deep understanding of the offerings you're selling is crucial. You should be able to articulate features, benefits and value propositions with clarity and confidence. This empowers you to address customer concerns, answer questions effectively, and position your offerings as the best solution to their needs.

3. Persuasion : Sales involves identifying and solving customer problems. This requires strong analytical skills, the ability to think creatively, and the confidence to negotiate terms that benefit both parties. Be prepared to present alternative solutions, overcome objections, and find mutually beneficial solutions.

4. Continuous Learner : Adaptability is your fuel. You crave new knowledge and seek out opportunities to expand your skillset. Once you gain new skills, you're comfortable navigating ambiguity and excited by the chance to implement those skills in real time.

5. Minimum Educational Level / Certification

Minimum Work Experience and Qualifications

Physical Demands / Environmental Conditions

Non-Job Competencies

These are traits found in any good human being and should not be the only lens through which you assess talent in this role or any role.

Compensation details : 19-22 Hourly Wage

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