Description : About SWTHZ
SweatHouz is the fastest growing recovery franchise business globally. With over 30 open locations and nearly 300 licenses sold, SWTHZ is focused on accelerating the worlds adoption of contrast therapy through private suite experiences harnessing the power of infrared sauna and cold plunge! Join one of our locations as a Sales Associate, and help us with our local and national expansion!
Job Summary
The SWTHZ Pike Rose Sales Associate delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering studio memberships and retail products and services. The Sales Associate builds relationships and translates the mission of SWTHZ through its product and service offerings. They will have a strong focus on behaviors that drive member acquisition and retention.
Essential Duties & Responsibilities
Guest (Intro) Experience and New Membership Enrollment (40% of role)
- Executes the relationship-based sales model with each intro and passionately relates how SWTHZ services will satisfy their needs and goals
- Tours potential members through the studio and describes the facilities, services and amenities that directly tie back to the intro's individual needs and goals.
- Communicates membership options in a clear and concise manner.
- Effectively and professionally enrolls guests using company sales techniques and protocol
- Onboards new members successfully and assists with all member retention activities in order to drive club profitability
Prospecting and Lead Generation (40% of role)
Responsible for effectively setting appointments for all leads and potential new businessCommunicates and promotes marketing campaigns to leads and membersManages and follows up on leads / new business using company softwareExecutes daily plan for successful lead management and selling activitiesMember Experience (20% of role)
Partners with Studio Manager to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.Ensures members receive a friendly greeting / check-in and prompt attention to their needs.Maintains name relationships with members and serves as a resource for their questions or concerns.Provides a clean, friendly, well-maintained studio to members and guests.Relationship Based Selling Knowledge, Skills & Abilities
Active Listening : Effective listening isn't just about talking or presenting price. It's about understanding what motivated the intro to come in today. Mastering active listening skills like maintaining eye contact, asking clarifying questions, and summarizing key points helps build trust and ensures you're presenting solutions relevant to their specific situation.Relationship Building : Sales is all abut establishing connections with people. A successful sales associate can build rapport, forge trust, and understand the customers perspective. This goes beyond basic pleasantries. Building genuine relationships with a member or guest means building rapport through shared experiences, and demonstrating a vested interest in their success.Product / Service Knowledge : Deep understanding of the offerings you're selling is crucial. You should be able to articulate features, benefits and value propositions with clarity and confidence. This empowers you to address customer concerns, answer questions effectively, and position your offerings as the best solution to their needs.Persuasion : Sales involves identifying and solving customer problems. This requires strong analytical skills, the ability to think creatively, and the confidence to negotiate terms that benefit both parties. Be prepared to present alternative solutions, overcome objections, and find mutually beneficial solutions.Continuous Learner : Adaptability is your fuel. You crave new knowledge and seek out opportunities to expand your skillset. Once you gain new skills, you're comfortable navigating ambiguity and excited by the chance to implement those skills in real time.Requirements :
Minimum Educational Level / Certification
High School Diploma or GED requiredCardiopulmonary Resuscitation (CPR) and Automated External Defibrillator Certification (AED) received through in person training requiredSpecialized credentials preferred or equivalent work experience or education in specialized functionMinimum Work Experience and Qualifications
1 years of experience in a sales environmentExperience with relationship-based selling, building value and overcoming objectionsPhysical Demands / Environmental Conditions
Must be able to lift 50lbsPhysical efforts required for daily duties including squatting, bending, reaching, spotting, jumping, and prolonged standing and walkingNon-Job Competencies
These are traits found in any good human being and should not be the only lens through which you assess talent in this role or any role.
Inquisitive : Eager to learn and understand, observant; interested in othersAttentive : Mindful, observant, empathetic, considerate of othersDependable : Consistent, flexible, true to their word, can be relied upon by othersEnthusiastic : Engaged, positive, eager to be of servicePerformance-Minded : Strives for excel and better abilities; delivers result at the highest levelGenuine : Fully authentic, sincere, and open-minded; shows up as who they areEnergy : Strong endurance; self motivated; faces challenges head onHonest : Demonstrates high integrity, conscientious , truthful; stands up for their beliefsPI59e84cf9c9fe-31181-36851467
