What are the responsibilities and job description for the Communication Center Representative position at Swedish American?
Pay Range : $18.14 - $24.49 / hour
Additional components of compensation may include :
Evening & night shift differential
- Overtime
- On-call pay
Benefits information : https : / / careers.uwhealth.org / benefits /
At UW Health in northern Illinois, you will have :
POSITION SUMMARY :
Communication Center Representatives are often the first people to greet and work with new and existing patients, referring physicians, vendors, and the public inquiring about general information related to UW Health’s services, programs, and staff. Outstanding customer service skills, professionalism, compassion and empathy are critical in this role. The Representative is at the center of all internal messaging and paging services, pager administration, and on call schedule maintenance for many departments throughout the system. The Communication Center functions as the off-hours clinical answering service for UW Health and their affiliates. The Communication Center Representative provides emergency line services for the entire UW Health enterprise which requires the ability to act quickly and accurately in a critical environment when executing codes which are often life or death situations.
EDUCATION / TRAINING :
Minimum :
Preferred :
LICENSURE / CERTIFICATION :
Minimum :
Preferred :
EXPERIENCE : Minimum :
Preferred :
REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES :
Emerging proficiency in the following areas :
Intermediate proficiency in (1) one or more of the following Communication Center competencies :
Other Required Knowledge, Skills, and Abilities :
Our Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability / veterans.
PI260257036
Salary : $18 - $24
