Pay Range : $23.76 - $34.45 / hour
Additional components of compensation may include :
Evening, night, and weekend shift differential
Benefits information : https : / / careers.uwhealth.org / benefits /
At UW Health in northern Illinois, you will have :
Competitive pay and comprehensive benefits package including : PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistanceAnnual wellness reimbursementOpportunity for on-site day care through UW Health KidsTuition reimbursement for career advancement ask about our fully funded programs!Abundant career growth opportunities to nurture professional developmentStrong shared governance structureCommitment to employee voicePOSITION SUMMARY :
The IT Operation Center Technician is responsible for monitoring critical infrastructure operations in a 24x7x365 environment and support of data center operations. This position has responsibility for service incident prioritization and escalation, support services for technical teams, data center infrastructure monitoring, alert processing, call handling, communication to clients and stakeholders, day to day operations and adhering to data center standards, methodologies, and processes. This position will drive proactive operation center solutions in a collaborative fashion working closely with the other Information Services teams.
EDUCATION / TRAINING :
Minimum :
Associate degree in healthcare, information technology, business, or related field. Two (2) years of relevant experience may be considered in lieu of degree.Preferred :
Bachelor's degree in computer science, information systems, healthcare, cybersecurity, information technology, engineering, business, or related field.LICENSURE / CERTIFICATION :
Minimum :
N / APreferred :
ITIL (Information Technology Infrastructure Library) Foundation certifiedEXPERIENCE : Minimum :
Demonstrated success with troubleshooting IT issues related to personal computers, mobile devices, printers, phones, and online messaging platforms.Demonstrated success in effectively handling multiple issues simultaneously.Preferred :
Two (2) years' experience in a 24 / 7 operations, service desk, SOC, or NOC environmentExperience in healthcare settingREQUIRED SKILLS, KNOWLEDGE, AND ABILITIES :
Intermediate proficiency in the following areas :
CommunicationEffective Team MemberCritical ThinkingEmerging proficiency in the following areas :
Leading with integrityMentoring and teachingTechnical LeadershipChampioning innovationCustomer serviceContinuous improvementEscalationSubject matter expertiseTroubleshootingWorkload and time management.Other Required Knowledge, Skills & Abilities
Knowledge of ticketing applicationKnowledge of Microsoft products including the Office applicationsKnowledge of basic administration of Microsoft Windows Server operating systemsKnowledge of desktop / PC / printers, networking technology, such as routing, switching, WAN circuits, enterprise Internet connectivity and TCP / IP protocolsKnowledge of mobile device technology and equipment, such as iPhone, iPad, and AndroidAbility to discuss technical issues effectively with technical professionals as well as non-technical usersAbility to work independently and remain on taskAbility to act responsibly in demanding situations without supervisionAbility to logically organize detailsAbility to manage multiple concurrent activitiesAble to accommodate a flexible work schedule that may include nights, weekends or holidays as requiredOther Preferred Knowledge, Skills & Abilities
Knowledge of ITIL and Service Desk industry best practicesOur Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability / veterans.
PI265064271
Salary : $24 - $34
