What are the responsibilities and job description for the General Manager position at Sweet Frog Premium Frozen Yogurt?
Simple Description: Looking for a happy person that enjoys speaking with people and enjoys working. Our GM's are responsible for the operation of the shop which includes: weekly schedule, weekly machine cleaning, food orders, interacting with guests, etc.
Corporate Description:Responsibilities
- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Be a shining example of well behavior and high performance
- Additional store manager duties as needed
Skills
- Proven successful experience as a retail manager
- Powerful leading skills and business orientation
- Customer management skills
- Strong organizational skills
- Good communication and interpersonal skills
Job Type: Full-time
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
Experience:
- Customer service: 3 years (Preferred)
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Flexible schedule
Shift:
- 8 hour shift
People with a criminal record are encouraged to apply
Experience:
- Management: 1 year (Preferred)
Ability to Relocate:
- Indian Trail, NC 28079: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $20