What are the responsibilities and job description for the Customer Support Specialist position at Sweet Home Montana Property Management?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our clients and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to handle inquiries in a professional manner. Multilingual candidates are highly encouraged to apply, as we value diverse communication skills.
Duties
- Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
- Provide accurate information regarding products and services, assisting customers with their needs.
- Handle outbound calling for follow-ups and customer engagement initiatives.
- Maintain detailed records of customer interactions in our computerized system.
- Collaborate with team members to resolve complex customer issues effectively.
- Uphold excellent phone etiquette while managing multiple calls and inquiries.
- Assist in identifying opportunities for improving client services and enhancing overall customer experience.
Requirements
- Proven experience in a customer service or client support role is preferred.
- Strong verbal and written communication skills with the ability to communicate clearly and effectively.
- Proficiency in office software and computerized systems for record-keeping.
- Experience in a call center environment is a plus.
- Multilingual abilities are highly desirable to cater to a diverse clientele.
- Excellent phone etiquette and interpersonal skills.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Strong problem-solving skills with attention to detail.
Join us in delivering outstanding service and making a positive impact on our customers' experiences!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- Evening shift
Ability to Commute:
- West Yellowstone, MT 59758 (Required)
Ability to Relocate:
- West Yellowstone, MT 59758: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20