Resident Care Coordinator

Pay Range: $17 - $19

Department: Residents Care Services

Reports to: Administrator

Largo, Florida

Shifts: Monday to Friday (weekends as needed).

Sweet Water Assisted Living facility is looking for a Resident Care Coordinator who is a dedicated, compassionate, and reliable individual to be a vital link between residents, care staff, and other facility staff and assist the Administrator with administrative duties of the facility.

Overall Description of the Position:

The Resident Care Coordinator supports the Administrator by managing administrative tasks and serving as a liaison between residents, residents families, and care staff. Resident Care Coordinators play a pivotal role in ensuring the highest quality of care for our residents.

The Resident Care Coordinator at Sweet Water facility is responsible for the coordination of resident care needs including, but not limited to, maintenance of required logs such as the physician appointment log, pharmacy log, filing, organization of the clinical records, retrieval of signed physician orders, etc. Additionally, the Resident Care Coordinator assists the Administrator as needed, to train new Care staff and Medication Technicians. In the absence of the Administrator, assumes the responsibility of supervision and delivery of resident care services in compliance with Sweet Water facility's expectations, policy and procedure, and State regulations.

Additional duties may include: ordering supplies, med cart audits, tracking lab orders, assisting with resident file organization, assisting with the preparation of required document prior to in house physician visits, scheduling and finding replacements for call offs. The Residents Care Coordinator may conduct duties of Medicine Aide or Caregiver when necessary.

Responsibilities and Duties of the Resident Care Coordinator:

The following duties are normal for this position, although other duties may be required and assigned.

• Coordinates admissions with Administrator including supervising move-ins to be sure accommodations are as desired and care is immediately implemented.
• Performs daily filing of all documents relevant to the resident record in chronological order.
• Performs a quality assurance review of the documents prior to filing to ensure items are dated, verified and signed by the physician, if appropriate.
• Performs the ongoing task of verbal order signature retrieval, ensuring all orders are returned signed by the physician with 14 days of the date the order is received.
• May conduct weekly cart audits of each medication cart following the cart audit process and submits the audit sheet to the Administrator.
• Assists with data collection, reporting processes as requested.
• May performs a daily review of medication administration process ensuring medications are passed timely and accurately. Intervenes as needed to provide support/ training during the med pass.
• Takes physician's orders following the medication order process and maintains adequate records of order transcription and verification.
• Functions as a liaison with families ensuring special needs/requests/complaints are addressed.
• Informs the Administrator, in writing and verbally, of all family or resident complaints.
• Ensures that all Residents Rights are protected.
• Notifies the Administrator of changes in resident's condition, and any unusual or abnormal observations. (In the absence of the Administrator, notifies the physician directly).
• Contacts EMS (911) for resident emergencies and coordinates documents for transfer.
• Ensures appropriate documentation is entered into the residents record and the 24-hour shift report relevant to changes in condition and physician communication.
• Schedules appointments, and arranges for transportation of residents for diagnostic, therapeutic, dental or medical services. Ensures compliance with the physician visit log process/procedure.
• Understands and implements the Fire Safety and Disaster Plan and Evacuation procedures of the community during drills and actual emergencies, and keeps appropriate related records.
• Understands and implements Elopement drills and keeps appropriate related records.
• Performs initial review of the monthly Medication Administration Record verification to ensure orders are compliant.
• Assists the Administrator to ensure compliance with all required logs, policies and procedures relevant to medication administration.
• Performs building rounds at the beginning and end of each shift, evaluating the care provided and ensuring resident needs are met.
• Monitors staff performance, providing or arranging assistance as needed, such as caregiving and assisting with medicine administration.
• May coordinate staff training and in-service schedules with the Administrator.
• Finds coverage for shift call-outs.
• Works as Medicine Aide and or Caregiver as needed, such as assisting residents with daily activities.
• Reads all communication notes regarding the Assisted Living Facility, between the caregiver shifts.
• Supervises the medication room and orders, working with and supervising Medication Aides and Caregivers.
• Monitor supplies and orders as appropriate.
• Completes all mandatory compliance, HIPAA and state and federal regulatory training as required.
• Sets a good example for residents and other staff members by appearance, conduct, punctuality and attendance, and good will and dedication in job.
• May be required to work overtime in understaffed situations and during emergency situations.
• Performs all other duties as assigned by the Director of Health & Wellness.

Education and Experience:

• High School diploma/GED.
• Must be 18 years of age.
• Medication Aid certification
• Certified Nurses Aide certification a plus
• CPR Certification
• First Aid Certification
• Previous experience working with seniors preferred.

Knowledge and Skills:

• Must have good time management and organization skills.
• Possess the ability to handle complex issues.
• Demonstrate strong interpersonal communication skills.
• Proficient in Microsoft programs (Word, Excel and Outlook).
• Express compassion for residents, staff and guests on a consistent basis.
• Must possess the ability to make independent decisions when circumstances warrant such action.