Service Supervisor

Description

J O B P U R P O S E S U M M A R Y :

The Service Supervisor , in conjunction with the Store Manager, will provide leadership and direction to the entire store team, demonstrating a customer focused, ethical and professional presence. The Service Supervisor must have strong business acumen driving sales and KPI's through seeking optimal results by closely monitoring stores performance and ensuring goals are met. The Service Supervisor must hold their team accountable by ensuring an optimal customer experience at all times. They must possess the skills to inspire, motivate and build strong teams and require an environment of engagement that enhances customer relationships and perception of the brand. As a member and leader of the team, this leader must be collaborative and have the team spirit necessary to support others through ideas, best practices and attainment of results.

E S S E N T I A L J O B D U T I E S :

• Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business.
• Foster and cultivate a culture that ensures the customer is at the center of every single decision and action.
• Ensure service, merchandising, and operational standards are met to maximize sales
• Build effective and knowledgeable teams that create a welcoming and inviting place for everyone
• Displays the highest degree of ethical conduct, integrity and professionalism
• Understands how to hold teams accountable, but does so with an understanding of their personal responsibility to ensure teams are trained, coached, recognized and motivated.
• Partners with the SM to maximize store volume and profit in accordance with store / company goals through excellent staffing, superb customer service and attention to detail in a fast paced environment
• Leads training, coaching, engagement, retention, and recognition initiatives for all store employees
• Ensure that all standards of organization, safety, and cleanliness are exceeded.
• Able to assess situations and provide quick and educated decisions to rectify customer complaints and conflict
• Understands and embraces a close relationship with HQ and District / Region Leadership
• Ensure excellent customer service through product knowledge to drive sales, KPI's and customer retention.
• Uphold inventory control to minimize loss by complying with all BCC and company inventory control procedures, product waste procedures and vendor delivery procedures.

N O N - E S S E N T I A L J O B D U T I E S :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

E S S E N T I A L F U N C T I O N S :

J O B Q U A L I F I C A T I O N S :

REPORTING RELATIONSHIP :

Will report to a Sweet Flower Store Manager

W O R K I N G A N D E N V I R O N M E N T A L

C O N D I T I O N :

This job operates in a retail business environment. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift and / or move items that weigh more than 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

E X P E C T E D H O U R S O F W O R K :

This is a full-time position, non exempt. Days and hours of work vary by schedule. Evening and weekend work may be required as schedule demands.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT & DIVERSITY STATEMENT :

Sweet Flower is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, sexual orientation, military and veteran status, denial of family and medical care leave, or any other characteristic protected by federal, state, or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Strength through diversity - we're building and fostering an open, approachable, and supportive environment for our customers, employees, and broader community, inclusive of all