Commercial Pool Operations Supervisor

About the position

The Commercial Pool Service Manager at Sweetwater Pools is responsible for overseeing a team of pool service technicians, ensuring that all assigned work is completed efficiently and to company standards. This full-time position involves route management, team training, and performance monitoring, with a focus on achieving service goals and maintaining high customer satisfaction.

Responsibilities

• Meet with technicians at the office to start the day and ensure all assigned work is completed.
• Complete service stops on a personally assigned pool route.
• Conduct one-on-one performance conversations with each direct report weekly.
• Train, coach, empower, and hold team accountable for meeting service goals.
• Monitor service results in software and conduct coaching interventions as needed.
• Participate in the onboarding of new team members.
• Ensure trucks are stocked, fueled, serviced, and cleanliness standards are met or exceeded.
• Follow up on client issues until satisfactory resolution is accomplished.
• Recognize, acknowledge, and celebrate individual and team achievements.
• Perform other duties and tasks as assigned.

Requirements

• Two years of successful route management experience.
• Intermediate technology skills using smartphone and route management software.
• Valid Driver License with a clean driving record.

Nice-to-haves

• Certified Pool Operator certification.
• Mechanical knowledge related to pool maintenance.

Incentives:

• Heavy performance bonus structure.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.