What are the responsibilities and job description for the Product Support Coordinator position at Sweetwater Sound?
Sweetwater, the nation's #1 online retailer of pro audio equipment and music instruments is seeking to hire a Tech Support Coordinator to add to our growing Tech Support team. This position will involve material handling as well as administrative tasks.
Responsibilities will include:
- Working with Tech Support agents to facilitate outbound customized shipments to customers; shipments where products are opened and specified components, accessories or parts are pulled from product, and packed to ship to customers
- Various administrative tasks, including oversight of multiple email inboxes, database management, and case management
- Resolving customer software registration/installation issues via phone and email
- Processing store stock into inventory for resale
Requirements:
- Ability to lift items up to 75 lbs. continuously, as well as repeated product movement and product un-packing and packing
- Ability to multi task
- Basic Mac computer skills
- Strong organizational skills
- Strong communication skills
- An understanding of Pro Audio gear
Sweetwater "Ideal" Team-Player:
- WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences
- Get Things Done - Great work ethic and moves with a sense of urgency
- Obsesses over the Details – committed to paying attention to the details
- Drives Continuous Improvement – Always focusing on effective and efficient work and way to get better
- Develop the Future – committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey
We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required. Interested and qualified candidates, please apply. We look forward to exploring your #FullTimeDream with Sweetwater!
Sweetwater’s culture is built upon celebrating the creative creation of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work as we respect, learn, and grow from each team member’s unique perspective and experience. We have welcomed thousands of employees and their families from all over the world, and we invite you to discover why we consider a career at Sweetwater the full-time dream.
