What are the responsibilities and job description for the General Manager - Cleveland Area position at Swensons Drive-in Restaurants, LLC?
Description
In 1934, Wesley “Pop” Swenson had a dream. He wanted to serve folks the best burger possible, insisting on fresh beef ground in-house to ensure the best quality burgers. Since then our signature Galley Boy has won multiple awards and we have grown into 19 restaurants, 2 Food Trucks and a Commissary all located in Northeast and Central Ohio through dedication and hard work. Our business is expanding rapidly, and as a result, we need fun and energetic leaders that share our passion for perfection to join our growing team. If you possess an internal drive to succeed while having fun, then you may just be a natural SWENATIC and we want to meet you!
What's a SWENATIC?
Essential Job Duties:
• Manages, trains, monitors, and coaches kitchen crew members, curb servers, kitchen supervisors and Assistant General Managers
• Responsible to direct crew, always assign duties and perform quick service and friendly service to customers and internal team members
• Manage shifts which include: daily decision making, scheduling, planning and performing restaurant opening and closing duties
• Enforce sanitary practices for food handling, cleanliness and maintenance of kitchen and kitchen equipment. Ensure compliance with operational standards, company policies, federal/state/local laws and ordinances.
• Follows and holds team accountable to follow all food safety guidelines
• Monitors and maintains profit and loss management by following cash handling, security procedures, maintaining inventory, places orders for supplies, managing labor, reviewing financial reports and takes action to resolve
• Has a strong knowledge of processes and reports and can respond appropriately
• Inspires and coaches to drive excellence around core operations procedures on each of their shifts (examples including but not limited to shift accountability, product projections, repairs and maintenance spending/upkeep, cost of sales/cost of labor controls)
• Identify and develop employees by providing ongoing feedback establishing performance expectations and by conducting performance reviews
• Direct hiring, orientation, supervision, development and terminations
• Prepare schedules and ensure the restaurant is staffed for all shifts and maintain an accurate and up-to-date plan of restaurant staffing needs
• Assists DM with any additional duties as assigned or required
Benefits:
• Weekly Paycheck
• Competitive wages including bonuses based upon performance
• Health Benefits, Group Long-Term disability insurance, 401K with company contribution and competitive PTO plan
• Career Advancement opportunities
• Competitive referral program
• Up to 70% Employee discounts available to more than 60,000 partnering restaurants, theme parks, hotels, sporting events and concerts
• Fun working environment
• Free meals
• Closed major holidays (Easter, Thanksgiving and Christmas with adjusted hours Christmas Eve, New Years eve and New Years day)
ADA Requirements/Physical Standards:
• Exposure to extreme temperatures based upon variable weather conditions inside and outside of the restaurant
• Must be able to stand and exert well-paced mobility and reasonable range of motion such as bending, stooping, standing, walking, stirring, lifting to complete physical tasks related to responsibilities for up to ten (10) hours
• Able to safely respond in emergency situations to avoid imminent dangers to self and others
• Safely transport up to 30 pounds repetitively throughout a shift
• Ability to safely operate blenders, frozen drink machines, grills, fryers and other kitchen equipment as needed. Ability to safely place plates, utensils, pans and cases on both high and low shelves
• Safely work frequently in and prolonged exposure to a hot and damp environment. Safely work frequently in and prolonged exposure to a sub-40 degree (F) environment
• Able to safely respond in emergency situations to avoid imminent dangers to self and others
• Must possess finger and hand dexterity for using small tools and equipment
• Ability to safely work in environment that includes wet floors, temperature extremes, and loud noise
• Ability to read, write, and communicate verbally and listen attentively to employees, guests, vendors, and visitors
• Ability to arrive on time for each scheduled shift and work throughout the shift (aside from legally required breaks) per the schedule and restaurant demands
• Ability to give appropriate notice for any need to deviate - in any way - from one's scheduled shift to the appropriate manager
Requirements
• 3-5 years of coaching, training and development experience in a high-volume food service management role
• 1-2 years experience as a restaurant General Manager at a high-volume level
• Legal right to work in the United States and provide proof
• Must have a valid driver’s license, your own reliable source of transportation and be able to travel for work purposes
• Good oral/written communication skills in the primary language of the work location
• Strong interpersonal and conflict resolution skills
• Positive, energetic, “can do” attitude with the ability to work on your feet entire length of shift in a fast-paced environment
• Exhibit good manners, proper personal hygiene, and work successfully in a team environment
• Properly use safely operate and maintain restaurant equipment including but not limited to grill, freezer and all other cooking equipment
• Flexible work schedule
• Basic math skills and basic computer literacy
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